Assistant Innkeeper

About the Role

Charming Inns is hiring an Assistant Innkeeper for its Kings Courtyard Inn location in Charleston. This role supports the day-to-day management and hospitality operations of a historic boutique hotel, with a focus on maintaining a high standard of service, luxury, and guest care.

Key Responsibilities

The Assistant Innkeeper oversees several important areas, including Front Desk/Concierge, Bell Staff, Guest Services, and upkeep of the property’s physical condition. The position helps ensure smooth operations, strong guest satisfaction, and consistent service delivery.

Front Desk and Concierge Support

• Check daily arrivals, confirm that special requests are handled, and support arrival and departure activity when needed.
• Review reservations made through third-party channels.
• Handle internal email communications and external guest or vendor correspondence.
• Make sure employees follow service standards at all times.
• Provide technical assistance for the property management system.
• Manage inventory for the gift shop and office supplies.

Bell Staff and Houseman Oversight

• Go over the daily task checklist with bell staff.
• Monitor employee compliance with service standards.
• Ensure the guest gathering area is ready for the evening social hour.

Additional Duties

• Inspect the property regularly and note any issues or maintenance needs.
• Prepare bank deposits and review petty cash requests.
• Record accounts receivable and accounts payable transactions each day, including commission reports.
• Review attendance information and prepare payroll-related reports.
• Compile monthly spending and expenditure reports.

Qualifications

The ideal candidate is customer-focused, personable, and committed to delivering excellent hospitality. The role requires prior hotel or hospitality experience, preferably in a supervisory capacity, along with strong organizational and analytical abilities. The candidate should be comfortable working independently or as part of a team, and should be capable of leading and encouraging staff.

Technical and Scheduling Requirements

Applicants should be proficient with computers, familiar with Microsoft Office, and have a working knowledge of reservation and booking software. The position also requires flexible full-time availability, including weekends and holidays.

Education Preference

A bachelor’s degree in hospitality or a related field is preferred.

Equal Opportunity Statement

Charming Inns is an equal opportunity employer and values diversity and inclusion in the workplace. Assistance with the application process is available through the Human Resources Department for candidates who need support.