Account Manager

About the role

Vistar Media is a global ad technology company focused on out-of-home media, operating the world’s largest digital out-of-home advertising marketplace. The company builds tools that simplify how OOH media is bought and sold and helps marketers use the format’s power to influence and engage audiences in the real world.

The business works with major media owner networks and well-known global brands, and its team is described as collaborative, innovative, and problem-solving. In January 2025, Vistar Media became part of T-Mobile and now sits within T-Mobile Advertising Solutions, combining DOOH expertise with T-Mobile’s customer insights and omnichannel reach to create new opportunities at scale.

This opening sits within the APAC Client Success team and is suited to someone with experience handling top-tier clients in a growing market. The role reports to the Senior Director of Client Success APAC and works closely with Sales, Supply, Analytics, and Product teams to support client outcomes across managed and self-service campaigns.

What you will do

• Own and manage demand-side clients across both managed-service and self-service campaigns.
• Develop a strong working knowledge of the Vistar platform and explain how its products can help meet client goals.
• Prepare responses to RFPs and build detailed media plans for existing and prospective clients.
• Work with Sales to support client relationships and satisfaction, including defining goals, deliverables, assets, and campaign delivery requirements.
• Help increase platform adoption and campaign performance by training and onboarding self-service clients.
• Communicate with agencies, brands, DSPs, internal stakeholders, and external vendors as needed.
• Drive renewals and upsells by presenting ideas that support retention and business growth.
• Partner with cross-functional teams to resolve technical problems and improve product capabilities and user experience.
• Create QBRs and client-facing reporting presentations with clear insights and recommendations.

Experience and background

The ideal candidate holds a bachelor’s degree and has 4 to 6 years of experience in a client success role within the media or advertising sector. Strong knowledge of the programmatic ecosystem is important, including RTB, DSPs, SSPs, and DMPs.

You should also understand ad tech, media buying, planning, ad operations, trafficking, and analytics. Experience working with ad platforms, ad verification tools, and measurement partners such as DCM, Sizmek, Salesforce, IAS, DoubleVerify, MOAT, Nielsen, Lifesight, Pure Profile, Circana, and OnDevice is expected.

Who will succeed in this role

This position is best suited to someone who enjoys building strong client relationships, manages time well, can balance multiple projects and stakeholders, and performs effectively in fast-moving environments. A positive mindset and genuine enthusiasm for the work are also valued.

What’s offered

• $350 USD lifestyle allowance.
• 25 days of paid annual leave each year.
• A flexible, energetic startup-style culture.
• Company-wide and team-based entertainment budgets for both in-person and virtual team-building activities.
• Sponsored volunteer events and the Vistar Gives Back program.
• A supportive team environment with people to learn from and collaborate with.

Additional information

Vistar Media positions itself as a place for ambitious, driven people who want to make an impact. The company encourages interested candidates to join the team and be part of its growing presence in the out-of-home advertising space.