Warehouse Operations Supervisor

About the company

Canada Cartage is a long-established Canadian logistics business with more than a century of experience helping organizations expand and operate successfully across the country. Its services include dedicated fleet solutions, general freight, transportation management, fulfillment and distribution, and home delivery. Backed by a nationwide network of terminals, cross-docks, and distribution centres, the company is among the country’s largest and most trusted supply chain partners. It combines technology, innovation, and a customer-first mindset to simplify complex logistics work.

The organization is known for its people-focused leadership, entrepreneurial culture, and strong family values. It encourages new ideas, supports professional development, and values high performance. Founded in 1914, Canada Cartage has built a strong reputation for delivering modern fleet and logistics solutions.

Role overview

The Warehouse Operations Supervisor is responsible for delivering company targets related to safety, productivity, quality, and inventory accuracy. This role focuses heavily on leading team members and putting proactive operational plans in place for receiving, storing, and shipping goods while meeting service expectations and controlling costs.

Location: Calgary, Alberta
Work schedule: Day shift, 7:00 AM to 3:30 PM

Key responsibilities

In this position, you will manage people, support daily warehouse activity, and help maintain service standards across the account.

• Guide, support, and develop team members within your area of responsibility.
• Carry out both scheduled performance reviews and informal feedback conversations.
• Train staff on warehouse management systems and serve as the go-to expert for WMS-related questions.
• Work alongside employees to keep daily account operations running smoothly.
• Help establish and maintain goals, targets, and performance expectations.
• Act as the main contact for customer issues and provide strong service recovery.
• Track and ensure KPI targets are met for customers and internal teams.
• Make sure all staff understand standard operating procedures and best-practice methods.
• Prepare and run reports, including labour planning reports for the team.
• Promote a positive, productive, and safe workplace.

Requirements

• 1 to 2 years of relevant warehouse experience.
• High school diploma.
• Hands-on experience operating counterbalance and end-rider power jacks.
• Good computer and keyboarding ability.
• Intermediate Microsoft Office skills, including Excel.

Perks and workplace culture

• A collaborative team environment with a positive and hard-working culture.
• Real opportunities to grow your career.
• Recognition programs that highlight outstanding customer service, teamwork, and core values.
• Employee discounts on hotels, car rentals, entertainment, gym memberships, phone plans, electronics, and more.
• Year-round employee events such as summer barbecues and driver appreciation week.
• Community involvement through volunteering and charitable donations.
• A resilient business with stability through both economic downturns and strong market periods.
• Recognition as one of Canada’s Best Employers and Top Fleet Employers, along with acknowledgement for diversity.

Additional information

Canada Cartage is committed to accessibility under the Accessible Canada Act. If you need accommodation at any stage of the application process or during employment, you can request support.

Only applicants chosen for an interview will be contacted.

Before joining, candidates must complete a criminal record check, education verification, and reference checks.

The company supports employment equity and encourages applications from Aboriginal people, visible minority groups, and women.