Vendor Management

Role overview

This position focuses on building and maintaining productive vendor relationships while protecting service quality, contract adherence, and overall cost efficiency. The role also contributes to procurement activities, ongoing performance tracking, and continuous improvement of services delivered by third parties.

Core responsibilities

• Assess, shortlist, and bring vendors onboard in coordination with the procurement function.
• Track supplier performance against service-level agreements, KPIs, and contractual obligations.
• Carry out periodic vendor review meetings and compile performance summaries.
• Address vendor-related concerns, and escalate issues or risks when appropriate.
• Assist with contract renewals, commercial discussions, and compliance verification.
• Keep vendor files, records, supporting documents, and communication histories up to date.
• Work closely with internal stakeholders to maintain service standards and align operations.
• Spot opportunities to reduce costs and improve service delivery.

Qualifications

A bachelor’s degree in Business Administration, Supply Chain, or a closely related field is required. The role also calls for 2 to 7 years of hands-on experience in vendor management, procurement, or contract administration. A solid grasp of SLAs, KPIs, and contract management practices is expected, along with strong communication, negotiation, and analytical abilities. Familiarity with MS Office and vendor management platforms is also needed.