Support Engineer

Role overview

This opportunity is shared on behalf of a partner employer, which will handle all applications and the next steps in the hiring process. The hiring company is seeking a Support Engineer located in Saudi Arabia.

You will join a fast-moving, collaborative environment where the focus is on keeping important IT systems dependable and performing well. The role blends practical technical troubleshooting with a strong service mindset, so you’ll need to be comfortable solving complex issues while communicating clearly with users and internal teams. You’ll work with diagnostic and monitoring tools, support day-to-day operations, and help maintain high service quality. The position is well suited to someone who enjoys solving problems, learning new tools and technologies, and contributing to a stable, efficient business environment.

What you'll do

• Assist users by diagnosing and resolving a broad mix of software, infrastructure, and system issues.
• Handle support requests promptly while delivering a reliable, customer-oriented support experience.
• Track system health and use logs, diagnostics, and monitoring platforms to investigate incidents and fix underlying problems.
• Help preserve the uptime, stability, and resilience of business-critical IT services and infrastructure.
• Review repeat incidents and support improvement efforts that strengthen system performance and support workflows.
• Work closely with engineering, infrastructure, and other teams to solve difficult technical problems.
• Record troubleshooting steps, resolutions, and technical knowledge to improve operational effectiveness.
• Stay composed and effective when dealing with urgent or high-pressure incidents.
• Keep building technical knowledge and stay updated on changing technologies and business needs.

What we're looking for

• At least 3 years of experience in technical support, systems support, or IT operations.
• Strong working knowledge of Windows and Linux administration.
• Good understanding of networking fundamentals, protocols, and troubleshooting approaches.
• Practical experience using monitoring, logging, and diagnostic tools to resolve issues.
• Hands-on exposure to Oracle databases, including SQL and PL/SQL.
• Experience working in Microsoft SQL Server environments.
• Strong analytical ability and a structured approach to root-cause analysis and problem resolution.
• Excellent verbal and written communication skills, with the ability to support both technical and non-technical users.
• Ability to juggle multiple priorities effectively in a busy environment.
• Clear commitment to ongoing learning and professional growth.

Benefits and working conditions

• Flexible work setup with the choice to work remotely or from the office.
• Remote onboarding for a smooth start.
• Performance-linked bonus opportunities, paid annually or quarterly depending on the role.
• Access to learning and development resources, including internal training, partner-led courses, and a corporate library.
• Health and life insurance coverage.
• Wellbeing initiatives to support physical and mental health.
• Access to professional psychological support.
• Reimbursement for mobile communication expenses.
• A collaborative, supportive environment that encourages growth and innovation.
• Ongoing opportunities for career advancement and technical development.

Application process and privacy

The application process is managed by the partner company. Applications are reviewed through an AI-assisted matching system designed to shortlist candidates against the role’s core requirements before passing suitable profiles to the hiring team. Final hiring decisions, interviews, and assessments are handled by the employer’s internal team.

By applying, you acknowledge that your personal data may be processed for recruitment evaluation and shared with the hiring employer under applicable data protection laws, including GDPR. You may request access to, correction of, deletion of, or objection to the processing of your data at any time.

AI tools may be used to support parts of the recruitment workflow, such as reviewing applications, analyzing resumes, and checking for inconsistencies or verification signals. These tools assist the recruitment team and do not replace human judgment; final decisions are made by people. If you want more detail about data handling, you may contact the recruiter.