Reservations Agent (Arabic Speaker)
Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates · À temps plein
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- Expérience
- 2+ yrs
- Salaire
- —
- Ouvertures
- 1
- Publié
- il y a 5 heures
- Work mode
- Au bureau
- Eligibility
- Professionals with relevant reservations experience in UAE luxury hospitality, especially candidates who can communicate in Arabic and English, are suitable for this role.
- Resume
- Required to apply
Description de l'emploi
About the Property
Join a 5-star beach resort on Al Marjan Island in Ras Al Khaimah, set beside 300 meters of soft sand shoreline. The property offers 418 rooms and suites with sea views, six specialty bars and restaurants, three outdoor pools, a wellness hub with a fully equipped gym, four treatment rooms, water sports, and a year-round kids’ club. It is designed to deliver an active, experience-led stay for guests of all kinds.
Role Summary
As a Reservations Agent, you will be one of the first points of contact for guests and help shape a smooth, welcoming booking experience. Your role is to handle reservations accurately, support upselling opportunities, and provide helpful guidance on the property and guest requests.
Key Duties
- Deliver warm, attentive, and professional service at all times.
- Support revenue growth by suggesting suitable upgrades and additional options whenever appropriate.
- Share information about hotel facilities and assist with guest questions and special requests.
- Process room bookings, input rooming lists, and keep all reservation details current and correct in the system.
Candidate Profile
The ideal applicant brings strong guest-service instincts, the ability to solve problems calmly, and prior exposure to hotel reservation systems. Experience in a luxury resort environment is important, and fluency in Arabic and English is preferred.
Requirements
- At least 2 years of experience working as a Reservations Agent in a 5-star hotel or resort in the UAE.
- A guest-first attitude and service-oriented mindset.
- Hands-on experience with Opera PMS.
- Good interpersonal skills and the ability to handle issues effectively.
- Ability to communicate in both Arabic and English is preferred.
Additional Information
This opportunity is with a global hospitality group that emphasizes personal growth, learning, and a workplace culture where individuality is valued. The organization encourages employees to build meaningful careers while contributing to a forward-looking vision for hospitality.
The brand message highlights: “Do what you love, care for the world, dare to challenge the status quo!” and the guiding theme #BELIMITLESS.