Project Coordinator

Role Overview

LabConnect works with pharmaceutical companies, biotech firms, and clinical research organizations to speed up the creation of new medicines. The company delivers centralized laboratory services designed to be flexible, timely, and adapted to the needs of both standard and highly complex studies. It also provides functional service support, bringing scientific and technical expertise to client teams and coordinating laboratory-related work from strategy through end-to-end analytics and logistics.

Position Summary

The Project Coordinator supports Project Managers and works closely with internal departments, study sites, sponsors, and CROs on active clinical trial projects. The role focuses on keeping communication flowing, tracking study progress, handling study documentation, assisting with operational requests, and helping ensure that project tasks are completed accurately and on time.

Key Responsibilities

• Maintain effective communication with sponsors and contract research organizations as the secondary project contact.
• Reply quickly to requests and updates from Project Managers, internal teams, sites, and sponsors.
• Keep Project Managers and the direct manager informed about the status of ongoing projects, including monthly reporting.
• Support investigations and resolution efforts for quarantine samples when needed.
• Work with project management, sponsors, investigator sites, reference labs, investigator support teams, clinical trial materials, IT, data management, and executive leadership as required.
• Maintain study-specific site lists and ensure key site details remain current and usable across departments.
• Check that investigator site information is correct and updated in all relevant systems.
• Create Lab Report Access Forms for people requesting report access.
• Review, validate, process, file, and route returned Lab Report Access Forms through SharePoint and the quality control process.
• Respond to requests and concerns related to supplies, corrections, patient reports, and similar study questions, escalating to project management when necessary.
• Record meeting minutes and keep the Project Dashboard Tracker current, then distribute updated notes within 24 to 48 hours after edits from the Project Manager.
• Handle escalated 4th-day site queries and double data entry queries by coordinating with investigator sites, sponsors, and project management contacts.
• Update study closure protocol notes in the applicable database.
• Prepare and submit work order requests to the Clinical Trial Materials team as needed.
• Provide recurring study-specific management reports that are not client-facing.
• Support distribution of study documents such as site memos to sites and sponsors at the request of Project Managers.
• Manage portal user access, including creation, changes, and deactivation of accounts in the relevant system.
• Assist Study Set Up Managers with setup tasks such as creating Salesforce projects, updating tasks and milestones, creating study email addresses, and setting up studies in Replicon.
• Understand each protocol from a Project Coordinator perspective and act as a reference point for clinical investigators.
• Handle questions, concerns, and complaints from clinical investigators.
• Carry out any additional related duties assigned by management.

Education and Experience

The ideal candidate is service-oriented, well organized, a strong communicator, comfortable managing multiple priorities, and able to build relationships easily. A bachelor’s degree, associate degree, or university program certificate is preferred but not required. The role also values 2 to 4 years of relevant laboratory experience and/or exposure to the clinical trial industry. An equivalent mix of education, training, and experience is acceptable.

Skills and Abilities

Strong reading comprehension and business writing skills are needed, along with the ability to present information clearly and respond to questions from managers, clients, customers, and the public. Basic math skills are required. The job also calls for practical problem-solving, the ability to work with varied instructions and formats, and solid computer proficiency, especially with office software, word processing, spreadsheets, databases, and Microsoft tools.

Working Conditions

This is a desk-based remote or hybrid role. The work involves extended periods of sitting, regular computer use, frequent headphone use for conference calls, and consistent communication by phone, video, and email. Travel is not required.

Additional Information

Supervisory responsibility: none.

LabConnect emphasizes a values-driven culture built around People First, Quality Focused, Customer Centered, Technology Driven, and Accountability Always. The company describes itself as an inclusive, equal opportunity employer and states that hiring decisions involve meaningful human judgment, not automated decision-making alone. Personal data is handled in line with GDPR requirements.

The company notes that this description is not intended to be a complete list of all standards or duties. Reasonable accommodation may be provided for individuals with disabilities. The role is part of a collaborative global team focused on improving patient outcomes through clinical trial support.

Perks and Culture

Employees are offered the chance to contribute to meaningful work in a growing team, with strong collaboration, open communication, and access to tools and resources that support success. LabConnect also emphasizes career growth opportunities across its global organization.

Support for Applicants

If an applicant needs help completing an application, searching for an opening, or submitting an online application, assistance is available through the company’s talent team by email or phone.