Product Manager

Role overview

Banyan Software builds and grows long-term homes for specialized software businesses that support niche industries, their teams, and their customers. Through DualEnroll, its portfolio company, the business helps colleges simplify and automate dual and concurrent enrollment programs with a cloud SaaS platform used by more than 100 colleges in the United States.

This opening is for a Product Manager who will take charge of the current platform on a day-to-day basis while the Head of Product focuses on future roadmap work. The role sits in a small, fast-moving product team with direct access to product decisions and direct contact with customers.

What you will do

• Own daily product decisions for the live platform, including handling change requests, configuration discussions, prioritization calls, and customer escalations, while escalating only the decisions that require additional input.
• Manage the path from idea through release, including backlog upkeep, sprint coordination, QA transitions, release communications, and customer-facing documentation.
• Help shape a more structured delivery process alongside the CTO, as the current team does not yet operate with a fully defined Scrum framework.
• Continue developing practical AI-enabled workflows using tools such as Claude, JIRA, and Zapier, with the goal of creating more connected and efficient internal processes.
• Act as the coordination point across Engineering, Implementation, Support, Customer Success, and QA by preparing release notes, decision write-ups, and status updates that keep everyone aligned.
• Speak regularly with college staff and use real operational context from those conversations to guide product decisions.

Profile we are seeking

We are looking for someone with 3 to 5 years of experience in Product Management, Product Operations, or Technical Project Management within a B2B SaaS environment. The ideal candidate has hands-on experience owning backlogs, running standups, and delivering releases in an Agile setting.

You should be comfortable working directly with AI tools and able to point to real workflows, prompts, or agents you have built or meaningfully contributed to in a professional setting. Strong analytical thinking is important, along with the ability to extract useful signals from usage patterns, support activity, and customer feedback without needing step-by-step direction.

The role also calls for someone who communicates clearly with both technical and non-technical partners and who understands workflow engines, process automation, or configurable SaaS products.

Preferred background

• Experience in B2B SaaS workflow tools, configurable software platforms, or EdTech.
• Prior work as a developer or technical business analyst who transitioned into product, or a product manager with enough technical depth to understand code and architecture.
• Exposure to automation or integration tools such as Zapier, n8n, or Make.

Who should not apply

• Candidates expecting a large product organization with a formal career ladder, since the product team is very small.
• People who want to inherit a polished delivery process rather than help build one.
• Applicants whose AI experience is only theoretical and not practical.
• Candidates looking for a base salary above USD 100K.
• Applicants who are not based in the United States.
• Those requiring visa sponsorship or applying on OPT, as neither is supported for this role.

Why this role stands out

You will work closely with the whole team from the start, make decisions that reach customers within days, and grow with a company that is profitable, expanding, and built for the long term. DualEnroll is part of Banyan Software, a certified Great Place to Work, a repeated Inc. 5000 honoree, and a top-ranked company on the Deloitte Technology Fast 500.

Application instructions

Applicants should submit a resume along with one short paragraph describing an AI workflow they have built or substantially helped create in a work setting. The response should explain the product problem it addressed, what could be improved, and where the process was challenging. Generic AI-written answers are not welcome.

Compensation

The expected base pay range for this position is CAD 75,000 to CAD 95,000 per year, before annual bonus and equity where applicable. Final compensation may vary based on market conditions, location, and job-related skills or experience.

Equal opportunity statement

Banyan Software is committed to fair hiring and inclusive employment practices. Employment decisions are made without regard to protected characteristics such as race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status, or disability.

Recruitment notice

Banyan Software may use AI tools to support screening or assessment during hiring, but final decisions are made by the company’s team. Information provided during the application process is used for recruitment in line with applicable privacy laws. Applicants may request accommodation or ask questions about the hiring process at any time.

Recruitment scam warning

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