F&B Hostess

Role overview

Souq Waqif Boutique Hotel by Tivoli in Doha, Qatar is looking for an F&B Hostess to be the first point of contact for dining guests and help create a warm, polished, and efficient restaurant experience. The role sits within Minor Hotels, an international hospitality group with more than 530 properties across 50+ countries spanning Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America.

Key responsibilities

• Welcome guests on arrival and guide them to tables based on the restaurant layout.
• Keep guest satisfaction high by staying attentive to needs and responding quickly.
• Manage guest issues and complaints in a way that supports a positive outcome.
• Make routine table checks to ensure guests are comfortable and content.
• Process reservations and cancellations in line with department procedures.
• Relay reservation updates or cancellations to the management team.
• Assign tables ahead of time and accommodate special requests whenever possible.
• Keep the hostess station and dining space tidy and well arranged.
• Verify that tables are correctly set before service begins.
• Watch over the cleanliness and usability of equipment and supplies.
• Support other team members to keep restaurant operations running smoothly.
• Work closely with restaurant colleagues to deliver excellent service.
• Help foster a positive, cooperative, and productive team environment.
• Be willing to work across different F&B outlets as needed.
• Support cashiering tasks and assist in reconciling transactions.
• Take part in training sessions and complete additional duties assigned by management.

Skills and competencies

• Strong guest relations and communication ability
• Customer-focused service mindset
• Capacity to handle busy service periods and anticipate needs
• Attention to detail, especially for cleanliness and order
• Professional personal presentation
• Ability to stay organized while juggling multiple tasks
• Good interpersonal skills
• Fluency in English; other languages are an advantage
• Hospitality or restaurant experience is beneficial

Qualifications

• Excellent verbal and interpersonal communication skills
• Presentable and professional appearance
• Service-oriented attitude with a focus on guest satisfaction
• Ability to multitask and remain organized under pressure
• English fluency is required; additional language ability is a plus

Additional information

This position may require flexibility to rotate between different F&B outlets. The role also includes occasional cashiering support, table pre-assignment, and adherence to reservation and cancellation standards. Teamwork, cleanliness, and readiness to assist in varied restaurant duties are essential.

About Minor Hotels

Minor Hotels is an international hotel owner, operator, and investor with a portfolio of more than 530 properties. Its brands include Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, serving travellers across multiple regions worldwide.