Export Specialist

Role purpose

This position contributes to the expansion of the export business across assigned countries and accounts. The role focuses on building productive relationships with distributors and customers, supporting export sales activities, and making sure commercial and operational work is carried out smoothly and in line with company policies and business goals.

Key responsibilities

Sales and business growth

• Help deliver export sales targets in the assigned markets by managing current customers well and spotting new business opportunities.
• Support growth plans for both volume and value with existing distributors, and assist with expansion into new export markets.
• Work with distributors and customers to ensure business plans, promotions, and sales initiatives are implemented on time.
• Assist in preparing sales forecasts and demand plans for the export markets under your responsibility.

Customer and distributor management

• Build and maintain effective relationships with distributors, importers, and customers to sustain strong service levels and customer satisfaction.
• Respond to customer questions, follow up on commercial matters, and resolve operational issues together with internal teams.
• Track distributor performance and market activity, then share regular updates and insights with management.
• Help implement corrective actions when customer or market issues arise.

Cross-functional coordination

• Partner with Supply Chain, Logistics, and Manufacturing teams to support product availability, shipment planning, and accurate export order execution.
• Make sure export paperwork and shipping steps are completed correctly and comply with company rules and international trade requirements.
• Work with Quality and Supply Chain teams to reduce complaints, returns, and delivery disruptions.
• Coordinate internally so products are sent to the correct markets and follow distribution rules.

Finance and reporting

• Coordinate with Finance to follow approved credit terms, support payment collection, and reconcile customer accounts.
• Maintain accurate reports covering sales, shipments, forecast progress, and market performance for management review.
• Track performance against targets and raise risks and opportunities early.

Market support

• Support trade shows, exhibitions, and customer visits to strengthen market presence and uncover new business opportunities.
• Collect market intelligence on competitors, pricing, product trends, and customer requirements to support growth plans.

Requirements

• Bachelor’s degree in Business Administration, Marketing, Commerce, or a related discipline.
• 2 to 4 years of relevant experience in commercial work, export, or FMCG distribution.
• Background in export operations, distributor management, and international trade practices.
• Comfortable using MS Office applications.
• Fluent in both English and Arabic.

Job competencies

• Strong commercial awareness, strategic thinking, and analytical ability.
• Good collaboration skills and the ability to work effectively with multiple stakeholders.
• Strong negotiation, communication, and presentation skills.
• Proficiency with MS Office and digital reporting tools.
• Solid understanding of export markets and international trade practices.
• Adaptable, proactive, and able to handle several priorities under pressure.
• High standards of integrity, ownership, and compliance mindset.
• Customer-oriented approach with strong relationship management skills.