Customer Success Manager - Lifecycle

Overview

This opportunity is for a Customer Success Manager focused on lifecycle engagement in the United States. The role is being handled on behalf of a partner organization, which will manage applications and all subsequent hiring steps.

In this position, you will help enterprise customers adopt software successfully, realize value faster, and achieve measurable business outcomes over the long term. You will act as a trusted advisor, shaping adoption strategies, removing blockers, and keeping customers engaged throughout their journey. The work is collaborative and fast-moving, with a strong emphasis on relationship management, strategic thinking, and ongoing improvement.

Key accountabilities

• Manage the full customer adoption journey and help clients implement and get maximum value from enterprise software solutions.
• Develop trusted relationships with customer sponsors, executive-level stakeholders, power users, and internal partners to encourage engagement and sustained success.
• Lead adoption workshops to uncover business goals, priorities, use cases, and target outcomes, then translate those findings into customized success plans.
• Track success measures, share practical insights, and show clear business impact through regular reporting and quarterly success reviews.
• Spot adoption obstacles, build mitigation approaches, and coordinate communication plans that improve product uptake and shorten time-to-value.
• Work alongside project management, service delivery, managed services, and account teams to create a strong customer experience and improve service delivery over time.
• Team up with sales to surface expansion and cross-sell opportunities while continuing to serve as a trusted advisor throughout the customer lifecycle.

Requirements

• At least 5 years of experience in a consultative, customer-facing role such as Customer Success, Account Management, Professional Services, or Consulting.
• Background in technology, with experience in enterprise software or Cisco solutions viewed as a strong plus.
• A customer success orientation with the ability to understand business goals and convert them into measurable results.
• Demonstrated ability to build relationships with senior stakeholders and work effectively across cross-functional teams.
• Strong skills in communication, presenting, facilitation, and conflict resolution.
• Solid analytical judgment, strong organization, and careful attention to detail.
• Self-driven, flexible, and able to manage several priorities in a dynamic environment.
• Bachelor’s degree or equivalent professional experience preferred.
• Ability to learn new technologies, systems, and customer environments quickly.

Benefits and compensation

• Annual base salary between $105,000 and $140,000, depending on experience and qualifications.
• Opportunity for additional incentive-based and variable pay.
• 401(k) plan with a 35% employer match on employee contributions up to 10%.
• Medical, dental, and vision insurance with multiple plan options.
• Health Savings Account with employer contributions and Flexible Spending Accounts.
• Employer-paid life insurance and short-term disability coverage, with optional long-term disability coverage.
• Paid parental leave.
• Employee Assistance Program.
• Wellness programs, telehealth access, fertility benefits, and pet telehealth support.
• Paid volunteer time, 10 company holidays, and additional seasonal time-off programs.
• Legal support, identity theft protection, accident insurance, critical illness coverage, hospital indemnity, and travel assistance benefits.
• Daily pay availability through an on-demand pay option.

Application and hiring process

The application process is managed by the partner company. Applications are reviewed through an AI-assisted matching process designed to evaluate candidates fairly against the role’s core requirements. A shortlist of top-matching candidates is then shared with the hiring employer, whose internal team handles interviews, assessments, and final decisions.

Data privacy notice

By applying, you consent to the processing of your personal data for candidate evaluation and sharing relevant information with the hiring employer, in line with applicable data protection laws such as GDPR. You may request access, correction, deletion, or objection regarding your data at any time.

AI in recruitment

Artificial intelligence tools may be used to support parts of the hiring workflow, including resume review, application analysis, and response evaluation, as well as to flag potential inconsistencies or verification signals. These tools support recruiters but do not replace human judgment, and final hiring decisions are made by people.