Community & Activation Manager

Company overview

andjello is a group of experienced specialists focused on strategy, development, and implementation across business and software technology. The company aims to improve everyday living through practical innovation, raise the quality bar for technology products in Nigeria, and deliver dependable, industry-standard software solutions. It also provides customized consultancy for a fast-changing market while keeping client satisfaction at the center of its work. In addition, andjello supports community-focused initiatives around technology and innovation.

Role summary

The Community & Activation Manager role for Seltrx is centered on turning signups into active, retained customers. Seltrx is built for service businesses such as salons, car washes, spas, and dry cleaners, helping owners record sales, monitor performance, and pay staff accurately. The key responsibility is not just onboarding new vendors, but ensuring they actually adopt the platform, continue using it, and reach real activation by logging at least three transactions.

Key responsibilities

• Welcome and train new vendors both online and face-to-face, including visits to business locations to help set up the Cashier App and guide owners through their first completed sales.
• Manage the SME community through digital groups and in-person interactions such as events and follow-ups, building the relationships that keep users engaged.
• Monitor the full activation journey from signup to first transaction and then to three or more transactions, while re-engaging vendors who lose momentum.
• Collect recurring customer challenges and share them with the product and sales teams so the platform and go-to-market process can improve.

Success measures

Within six months, the role is expected to contribute to a clear activation rate, stronger 90-day retention, and a live, engaged SME community rather than an inactive one.

Qualifications and fit

• At least 3 years of experience in community management or a closely related role.
• A bachelor’s degree in Marketing, Business, Analytics, or a similar discipline.
• Strong ability to build communities, connect with people, and develop partnerships.
• Experience planning and coordinating events, campaigns, and activation efforts.
• Comfort with reporting, data interpretation, and tracking KPIs related to engagement.
• Excellent communication and interpersonal skills for representing the brand to different stakeholders.
• Ability to collaborate with teams while also working independently in a hybrid-style environment.
• Good organization, prioritization, and multitasking skills for handling several projects at once.
• Experience using social platforms to attract and engage community members is an added advantage.
• Familiarity with Nigeria’s tech and software development ecosystem is helpful.
• Prior work in community management, brand activation, or marketing is preferred.
• Hands-on, people-oriented approach with confidence working directly with Lagos-based service business owners.
• Ability to handle many onboardings as an active pipeline without losing track of anyone.
• Patient, practical teaching style that can help a non-technical owner learn the app in a single session.
• Background or instincts in customer success, retention, or field operations are beneficial; SME experience is a strong plus.

Job details

Location: Remote-first, with Lagos as the base location.

Employment type: Full-time.

Compensation: NGN 250,000 per month.

Application note

Applicants are expected to send a CV and a brief note describing a growth channel they have built to the hiring team.