Claims Representative

Role overview

This position is for a claims handler / legal administrative specialist who will support the smooth processing of insurance claims in a fast-moving service setting. The role involves dealing with all claim-related parties, reviewing cases independently, approving valid claims, and pushing back on claims that are not justified.

Key responsibilities

• Manage claim-related communication through both written channels and phone calls with all relevant parties.
• Independently review, progress, and close claims in a timely and professional way.
• Evaluate coverage, liability, and the validity of claims using the available documents and case facts.
• Authorize legitimate claims and help contest or defend against claims that should not be paid.
• Keep case files complete, accurate, and well documented.
• Work together with internal teams and outside contacts to ensure strong service delivery.
• Help maintain a cooperative, service-focused team atmosphere.

Candidate profile

The employer is looking for someone with training or a qualification in insurance, finance, law, or a similar discipline. Prior hands-on exposure to claims handling, especially in motor and/or property insurance, is preferred. Strong written and verbal communication, solid negotiation skills, and a very good command of German are important for the role. The ideal candidate should be empathetic, customer-focused, careful, self-directed, proactive, and comfortable working as part of a team.

Success indicators

Success in this role means claims are processed accurately, professionally, and within the required timeframes. Clear and practical communication should be provided to customers and stakeholders, valid claims should be handled efficiently, and unsupported claims should be challenged appropriately. High-quality documentation should support reliable decisions and contribute to service quality, operational stability, and customer satisfaction.