Technical and Training Manager

Role Overview

The Technical and Training Manager is responsible for strengthening the capability of service staff so they can deliver consistently high-quality customer experiences. The position focuses on building a skilled workforce that can respond to customer needs, solve issues efficiently, and support a strong service-oriented culture within the company.

Key Responsibilities

• Create structured training initiatives that improve customer service standards, communication abilities, and problem-solving approach.
• Lead interactive learning sessions and workshops for both new hires and current employees, adapting delivery methods to suit different learning preferences.
• Work with leadership to pinpoint skills gaps and determine where training is most needed across teams.
• Prepare supporting learning resources such as guides, presentations, manuals, and digital materials for use in the training program.
• Track how effective the training has been by reviewing assessments, feedback surveys, and performance data, then refine the material when needed.
• Offer continuing coaching and constructive feedback to help employees apply what they have learned and perform better on the job.
• Keep current with customer service training trends and industry practices to improve the quality and relevance of the program.

Application Note

Interested candidates should send their CV to the hiring team at the email address provided in the source.