Store Manager

About the opportunity

This is a practical, people-first leadership role for someone who enjoys delivering excellent customer experiences while keeping a retail store operating smoothly. You will lead the front-of-house team, oversee daily store activity, and handle the administrative and operational tasks that support a well-run business. Your input will help shape how the store is managed and how the team works together.

Key responsibilities

• Supervise, guide, and develop a front-of-house team of six, including onboarding, coaching, and ongoing training.
• Manage everyday store operations, including stock control and food safety checks, to ensure efficient service and compliance.
• Handle store administration and other operational duties that keep the business organised.
• Foster positive connections with both team members and customers to maintain a warm and welcoming atmosphere.
• Collaborate with the owner and Hospitality Manager on business processes and store improvements.

Work schedule

The roster runs from Tuesday to Saturday. Store trading hours are 10:00 am to 10:00 pm, with the schedule covering three daytime shifts and two evening shifts within those hours.

What we are looking for

We are seeking an energetic, hands-on leader who performs well in a busy, people-oriented setting. You should enjoy working with a lively team, bring practical ideas, and take satisfaction in helping customers and colleagues have a great experience.

Requirements

• At least 2 years of solid experience in a store management role.
• Background in food retail, such as dessert shops or sweet stores, is helpful but not essential.
• A full driver’s licence and access to your own vehicle are required.
• You must have a clean criminal record.
• Applicants must be a New Zealand citizen, a New Zealand resident, or already hold the right to work in New Zealand with a valid visa.

What’s on offer

• Pay of $33 per hour.
• Tuesday-to-Saturday roster, giving you Sundays and Mondays off, with some flexibility where possible.
• Free and discounted products.
• A genuine chance to contribute ideas and play an important role in the business’s growth.

Application and selection notes

Applications should be submitted through this listing. The employer will review applications as they are received. If shortlisted, references will be requested later in the process, so they should not be included on the CV at the time of applying. For questions, the contact person is Alex at 027 206 4432, and the job reference is 18014 for a confidential discussion.

About the company

Tribe is a specialist recruitment group made up of teams that focus on understanding their respective fields and matching people with the right opportunities. They work with candidates and employers to connect them around shared goals.