Service Associate - Concierge (Bellman)

About Shangri-La Singapore

Shangri-La Singapore describes itself as a warm, family-oriented workplace built on genuine care and respect. The organisation highlights values of honour, kinship, teamwork, and a strong sense of belonging. It also emphasizes attractive benefits, a calm and sincere work environment, work-life balance, and recognition for good effort.

The hotel sits within 15 acres of greenery, only a short distance from Orchard Road. It is presented as a peaceful urban retreat for both business and leisure travellers. The property offers 792 luxurious rooms and suites across three distinct wings, including family-themed accommodations supported by dedicated amenities for families.

Role Overview

The Bellman will help create a welcoming first and last impression for hotel guests. The position involves managing luggage, offering guidance and support, and keeping the lobby and porte cochere neat and orderly. The role is designed to uphold the hotel’s service standards while improving guest satisfaction and day-to-day operational flow.

Key Responsibilities

• Welcome guests arriving at and departing from the hotel in a polite, professional manner.
• Handle guest luggage carefully, including delivery, storage, and retrieval.
• Support lobby door coverage and assist with transportation-related guest needs.
• Respond quickly to guest requests and work with other departments to ensure timely assistance.
• Stay aware of hotel events, VIP movements, and occupancy updates.
• Keep the lobby and porte cochere clean, organized, and properly staffed.
• Log guest feedback and service concerns in DR3 and follow them through as needed.
• Complete all assigned training and remain current on hotel procedures and programmes.
• Follow key control, safety, and security requirements at all times.
• Take part in daily briefings and departmental meetings.
• Contribute to a supportive, efficient, and positive team culture.
• Work with colleagues to deliver reliable, high-quality service.
• Support environmental efforts and corporate social responsibility activities.

Requirements

• Minimum 1 year of experience in a guest-facing role within the hospitality sector.

Additional Information

No stipend or salary details were provided for this role. No vacancies, start date, or application deadline were specified.

[Not translated in selected language]