Operations Support Manager

About the Organisation

The Chartered Institute for Securities & Investment (CISI) is an international professional body serving people in securities, investment, wealth management, and financial planning. As a not-for-profit organisation with 52,000 members worldwide, CISI is expanding its presence in Riyadh through a strategic partnership with the Financial Academy.

Role Summary

This position is suited to a service-oriented and self-motivated professional who can support operations in Riyadh, Saudi Arabia. The role focuses on working closely with the Financial Academy, helping deliver smooth operational support, improving the service experience, and enhancing the experience of examination candidates. The job includes travel within the market.

Key Responsibilities

• Coordinate and support the full operational journey for candidates taking examinations through the Financial Academy, while serving as a link between delivery partners and the CISI operations team.
• Build and maintain productive relationships with important stakeholders.
• Deliver high-quality support to partners and members so that their experience is smooth and well managed.
• Work alongside internal departments to ensure a strong customer experience.
• Spot and develop opportunities to improve services and processes.
• Attend events regularly to engage with members and stakeholders.

Requirements and Personal Attributes

• Fluency in Arabic is mandatory.
• A strong customer-first mindset with excellent verbal and written communication skills.
• Good interpersonal ability and a professional approach to relationship management.
• Well-developed organisational skills and the ability to stay effective under pressure.
• Strong attention to detail and a practical approach to solving problems.
• Positive, proactive, and solution-focused attitude.
• Capability to work autonomously as well as collaboratively in a high-performing team.
• Prior background in operations or customer service.
• Experience in project management.
• Exposure to business process analysis and customer journey mapping is an advantage.

Integrity and Professional Standards

• Maintain the highest level of integrity and ethical behaviour in all dealings.
• Follow CISI's code of ethics and professional standards at all times.
• Support a working environment built on openness, honesty, and accountability.