Night Manager

Company overview

Minor Hotels is a major accommodation group in Australasia, operating more than 70 properties locally and overseeing a worldwide portfolio of 640 hotels across 66+ countries. Its brands include Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, with a presence across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. The organisation describes itself as a growing global business that offers strong opportunities to build a long-term career.

The company places significant value on its people and invests in training and development to encourage advancement. Team members are expected to be part of a close, supportive group focused on delivering memorable guest experiences and contributing to a positive workplace culture.

Role overview

Avani Auckland Metropolis Residences is seeking a seasoned, polished, and energetic Night Manager for a full-time position. In this role, you will be the welcoming point of contact for guests arriving late, help ensure smooth overnight operations, and work closely with your team to deliver consistently high standards of service.

Key duties

• Greet late-night arrivals and manage check-in and check-out activities efficiently.
• Provide a warm, professional experience that makes every guest feel well looked after.
• Serve as the manager on duty during overnight hours and take full accountability for hotel operations.
• Coordinate and monitor overnight tasks so they are completed accurately and on time.
• Keep clear logs, records, and handover notes for the morning team.
• Handle guest issues promptly and tactfully to preserve a strong service impression.
• Work with on-site security to help protect guests and hotel property throughout the night.

Working pattern

This is a full-time role of 40 hours per week. The roster rotates across Monday to Sunday, and shifts are scheduled between 10:00pm and 6:30am. These details may change depending on operational needs.

Candidate profile

Success in this role calls for prior supervisory experience in a hotel front office environment, along with solid leadership ability. A strong background in hospitality, ideally in a hotel or resort, is important, as is a thorough understanding of guest service expectations and day-to-day hotel operations.

You should also bring excellent customer service skills, good judgement under pressure, strong organisational and time management ability, and a consistently professional appearance. Flexibility to work weekends and adapt to changing schedules is essential.

Additional information

Minor Hotels offers a benefits package intended to support growth, wellbeing, and work-life balance. This includes learning and development opportunities, hotel discounts, retail cashback and savings, entertainment and activity discounts, banking and insurance benefits, leave benefits such as parental and birthday leave, and wellness support including an employee assistance program.

Employees can access 50% off stays at Minor Hotels in Australasia and 20% off for friends and family. There are also international accommodation discounts across the brand portfolio, cashback and discounts at more than 400 retailers in Australia and New Zealand, and selected workplace banking and health insurance offers.

The company states that it is currently accepting applications only from people who already have the right to work in New Zealand.