Guest Services Agent / Porter

About the role

Hind Management is looking for a friendly and service-focused Guest Services Agent / Porter to join its Christchurch hotel team. This position suits someone who enjoys hospitality, takes pride in delivering excellent guest experiences, and works well with others.

The role involves front desk guest service along with occasional porter responsibilities and support across other hotel areas when required. The roster includes varied shifts across weekdays, weekends, and public holidays, so flexibility is essential.

This is a part-time role with a minimum commitment of 20 hours per week. The pay rate is $26 per hour.

What you will do

• Provide a warm, efficient front office experience and help ensure guests leave satisfied.
• Work closely with Housekeeping to keep daily hotel operations running smoothly.
• Protect the confidentiality of guest and employee information at all times.
• Help support occupancy and average rate goals by following guidance from the Duty Manager.
• Follow security procedures related to cash handling, guest belongings, and incident reporting.
• Carry out emergency procedures correctly to protect guests and team members.
• Maintain current knowledge of room types and hotel layout.
• Answer phone enquiries and make sure guest requests are passed on and resolved with the right departments.
• Recognise VIP guests and deliver the expected level of service.
• Know the local area well, including amenities, transport options, medical facilities, and emergency contacts, so you can guide guests accurately.
• Follow all hotel policies, procedures, and codes of conduct.
• Complete porter duties from time to time and assist in other hotel areas as needed.

What we are looking for

• A confident, motivated, enthusiastic, and determined person.
• Someone available for both morning and evening shifts.
• Weekend availability is required.
• Strong care for quality and excellent attention to detail.
• A flexible and adaptable approach to work.
• The ability to set priorities, meet deadlines, and stay calm under pressure.
• Accurate, organised work habits and a commitment to high standards.
• A personable team player who is easy to approach and work with.
• A commitment to ongoing professional development.
• A full driver licence.
• NZQF Level 2 or 3 qualification, or at least one year of relevant experience as a substitute for formal qualifications.
• At least 1 year of customer service or hospitality experience is preferred.

Benefits

• Discounts at hotels, restaurants, and spas across the network.
• Staff, family, and friend rates at hotels.
• Meals while on duty, staff parking, and a provided uniform.
• Reward and recognition events.
• Service and anniversary gifts and benefits.
• Wellbeing support, including health insurance discounts.
• Paid training and individual development plans.
• Training toward NZQA qualifications plus access to an online digital learning platform.
• Free life insurance, digital will services, and Best Doctors teleservice after 3 months of employment.

About the company

Hind Management, the group behind Sudima Hotels, operates award-winning hotels, restaurants, bars, and spas throughout New Zealand. The organisation places strong emphasis on hospitality, sustainability, and care for people and the planet.

The company values diversity and inclusion and welcomes applications from people of all backgrounds, including disabled and neurodivergent candidates. Support is available for applicants who need help with the online application process.

Values

The workplace culture is built around caring for people, working together, doing the right thing, and recognising that everyone is valued.

Additional information

This role requires availability across different rostered days, including weekends and public holidays. Candidates should be prepared to work both AM and PM shifts and adapt to changing operational needs. The position is based in Christchurch, Canterbury, New Zealand.