Customer Support Specialist

About ABB

ABB partners with industries to become more efficient and sustainable, and every team member contributes to that mission. In this role, you will be encouraged to take ownership, given support to develop, and be part of work that has real impact.

Role overview

This position reports to the Procurement & Logistics Manager. You will act as the connection point between customers and the operations function, supporting the full order-to-delivery journey and handling customer service activities along the way.

What you will do

• Enter sales orders into SAP and assist customers from order capture through to shipment
• Handle customer questions and requests by phone, email, and chat
• Troubleshoot product and service concerns, and route unresolved issues to the right internal team
• Keep customer information accurate and maintain records of interactions
• Contribute to process improvements and provide backup support when needed
• Follow ABB’s Code of Conduct and health, safety, and environment standards

Team environment

You will be part of a fast-moving customer support group, reporting to a team manager and working closely with operations, sales, and product colleagues. The environment values collaboration, customer focus, and ongoing improvement.

Required background and capabilities

The ideal candidate brings strong SAP experience with practical order processing knowledge, along with a solid customer service track record across phone, email, and chat channels. You should be comfortable solving problems, documenting clearly, and communicating effectively in both spoken and written form. Confidence using Microsoft Office and learning new business systems is also important. Experience in distribution or electrical products is useful, and familiarity with electrical products or power distribution is an added advantage.

About the business

ABB’s Distribution Solutions division supports the efficient delivery, protection, and control of power by improving power quality and grid resilience. Its offerings include medium-voltage switchgear, circuit breakers, sensors, motor control centers, and low-voltage solutions for utilities, industry, and infrastructure customers worldwide. Through ABB Ability™ connected solutions, the business helps customers improve energy efficiency, reliability, and sustainability.

Culture and inclusion

ABB promotes a workplace built on continuous improvement, collaboration, and safety, while supporting customers across the product lifecycle and contributing to the global energy transition. The company welcomes applicants from diverse backgrounds and experiences.

How to respond

If this opportunity interests you, you may proceed with your application and also learn more about ABB and its global impact through the company’s website.