Customer Success Manager

About the company

LinkedIn is the world’s largest professional network, designed to help people create economic opportunity. Its platform supports members of the global workforce in building connections, finding roles, developing skills, and gaining insights. The company also emphasizes employee development and aims to foster a workplace rooted in trust, care, inclusion, and enjoyment.

The role is part of LinkedIn Talent Solutions within the Enterprise team, supporting corporate customers in London.

Role overview

This position is focused on acting as a trusted advisor and strategic partner for customers. The aim is to help clients make the most of LinkedIn’s products, use data effectively, and shape sourcing strategies so the platform becomes an essential part of their hiring process.

The working arrangement is hybrid, with time split between home and a LinkedIn office based on business needs.

Key responsibilities

• Build retention plans that strengthen client loyalty, improve the value they receive, and support their business goals.
• Handle relationships with important stakeholders, including executives at C-suite and VP level, while advising them on investment and sourcing plans.
• Work closely with the Sales team on post-sale rollout and project coordination, while spotting commercial opportunities that improve client growth and continuity.
• Use LinkedIn data, client data, and other relevant information to generate insights that enhance customer outcomes.
• Maintain strong product knowledge and guide customers on how to fully benefit from their LinkedIn investment.
• Act as a subject-matter voice in recruitment by sharing market trends, benchmarking insights, and best practices.

Qualifications

• At least 2 years of experience in Customer Success, Account Management, Customer Education/Training, or Sales.
• Fluency in English.

Preferred background

• Experience in recruiting or another relevant talent-related field.
• Strong written and verbal communication skills, along with comfort using technology.
• Experience working with senior decision-makers and delivering presentations to board-level or C-suite audiences.
• Solid organisation, project coordination, and time management abilities.
• Ability to interpret data, trends, and client information to uncover growth opportunities.
• Proficiency with Microsoft Office tools, including Outlook, Excel, Word, and PowerPoint.
• Strong interpersonal skills and the ability to create genuine business relationships.

Additional information

Applicants should be aware of LinkedIn’s candidate privacy and compliance notices, including documents related to personal data handling, E-Verify participation, and right-to-work information.