Customer Service Representative - BNT Pukekohe

Company overview

Bapcor New Zealand is part of Bapcor Group, a major provider of automotive aftermarket parts, equipment, services, and solutions across the Asia Pacific. In New Zealand, the business operates a nationwide family of trusted brands, including BNT, Autolign, HCB, NZ Brake Co, Precision Equipment, and JAS, offering a broad range of automotive parts and related products.

The organisation is built around a customer-first purpose and a strong people focus, aiming to anticipate customer needs and support communities effectively. The New Zealand operation plays an important role in the wider group’s success by contributing to both local performance and regional strategy.

Joining Bapcor New Zealand means becoming part of a supportive, high-performing workplace with more than 1,000 locations and over 5,000 employees across Australia, New Zealand, and Thailand. The company is committed to maintaining a safe and inclusive environment where people can do their best work.

Role summary

This full-time customer service position is ideal for someone who enjoys working with people, has a solid grasp of customer service, holds a full New Zealand driver licence, and has an interest in automotive parts. The role runs Monday to Friday from 8:00 am to 5:00 pm, with alternate Saturday mornings.

What you'll be doing

• Assisting trade customers in person at the counter and by phone
• Guiding customers toward the most suitable vehicle parts and product solutions
• Accurately picking, packing, and processing customer orders
• Identifying chances to upsell or suggest related items
• Developing and maintaining positive relationships with regular customers

What you need to bring

• Previous customer service experience, with automotive or trade industry exposure being an advantage
• Strong computer literacy, with basic Excel knowledge considered helpful
• A real interest in cars or vehicle parts
• Clear communication skills and a positive, proactive attitude
• The ability to stay accurate and composed in a busy, fast-moving environment
• A team-oriented mindset and willingness to support others

Additional information

BNT offers a workplace culture that stands out, along with several employee benefits. These include a paid day off for your birthday each year, one paid volunteer day annually, free breakfast every morning, competitive pay with performance-based incentives, strong staff discounts on products, and the opportunity to work in a flat structure alongside senior leaders.

There are also real opportunities for career progression through the wider Bapcor business, which operates across New Zealand, Australia, and Southeast Asia.

Inclusion and accommodation

The employer welcomes applications from people of all ages, cultures, gender identities, abilities, and backgrounds, and aims to provide a recruitment process that is fair, accessible, and free from bias. Applicants who need reasonable accommodation during the application process can contact the employer directly by email.