Collection Officer

Role overview

We are hiring a proactive Collection Officer to oversee daily receivables follow-up, recover overdue amounts on time, and keep customer account information up to date. This position supports healthy cash flow, helps preserve strong client relationships, and contributes to the organization’s finance and business goals.

Key responsibilities

• Contact customers regarding overdue invoices and work toward prompt payment recovery.
• Work out repayment arrangements while staying within company guidelines.
• Document collection actions and all customer interactions accurately.
• Handle invoicing and payment-related disagreements in coordination with internal stakeholders.
• Match customer accounts and verify that outstanding balances are correct.
• Partner with Finance, Sales, and Call Center teams to strengthen collections results.
• Keep AR aging reports current and flag accounts with serious delinquency.
• Follow company rules, approval steps, and escalation processes at all times.

Requirements

• A bachelor’s degree in Finance, Accounting, Business Administration, or a comparable discipline.
• About 2 to 3 years of experience in collections, accounts receivable, or another finance-related role.
• Excellent verbal and written communication skills, along with strong negotiation ability.
• Working knowledge of ERP platforms, preferably D365, and proficiency in Microsoft Excel.
• Native-level Arabic speaker with solid English skills.

What we’re looking for

• Consistent follow-up habits and strong problem-solving capability.
• High attention to detail and accuracy in daily work.
• Professional, customer-oriented manner.
• Collaborative attitude with a proactive approach to work.