Cluster Learning & Development Manager

Role overview

This position is focused on strengthening the hotel’s culture, values, and service philosophy through well-planned learning and development initiatives. You will work closely with property leadership to identify individual and organizational development needs, build effective training solutions, and help ensure employees are equipped to deliver the business results the property expects. Training content will span areas such as product knowledge, brand philosophy, customer service, and leadership capability. A key part of the role is evaluating training impact to confirm that learning delivers measurable business value.

Job details

Job number: 26066192

Category: Human Resources

Location: Ras Abu Abboud Street, Doha, Qatar, 26662

Work schedule: Full time

Remote work: No

Position type: Management

What you will do

• Promote available learning programs and keep employees informed about training opportunities.
• Model strong guest-service behavior and help create a positive environment for guests and team members.
• Coach employees on the behaviors that support outstanding service.
• Make sure team members receive continuous training to better understand guest expectations.
• Use effective teaching approaches so employees can apply guest satisfaction principles in daily work.
• Meet regularly with the training team or trainers to coordinate and support learning efforts.
• Observe service performance and share feedback with employees and managers when needed.
• Track training attendance and participation levels.
• Meet with participants on a regular basis to review progress and resolve concerns.
• Work with operational leaders to determine whether employees are demonstrating the needed technical and leadership abilities.
• Review guest feedback, comment cards, and other performance data to identify improvement opportunities.
• Assess how well learning transfers from the classroom to the workplace.
• Ensure training content uses adult-learning principles.
• Keep all property and department training aligned with the organization’s mission and vision.
• Spot performance gaps and partner with managers to create and deliver suitable training interventions.
• Adjust training methods or provide retraining when required.
• Align learning programs with important business indicators and operational priorities.
• Set clear guidelines so employees understand expectations and working boundaries.
• Develop targeted training initiatives that improve service performance.
• Reinforce brand values and philosophy across every development activity.
• Include guest satisfaction in departmental discussions with an ongoing improvement focus.
• Contribute to development of the training budget when needed.
• Manage spending in line with Human Resources and property financial targets.
• Control department expenses to meet or exceed budget goals.
• Use the purchasing card system, where appropriate, to track and manage departmental costs.

Candidate profile

The employer is looking for a certified trainer with a background in human resources, hospitality, hotel and restaurant management, business administration, or a related field. The role may suit either someone with a two-year degree and two years of relevant experience, or a candidate with a four-year bachelor’s degree and no prior work experience.

Education and experience

• Two-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or a closely related discipline, plus 2 years of experience in HR or a related professional area, and certified trainer status.
• Alternatively, a four-year bachelor’s degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or a closely related discipline, along with certified trainer status and no previous work experience required.

About the employer

The organization operates luxury hospitality properties worldwide and is known for delivering highly personalized service standards. Team members are encouraged to be creative, considerate, and compassionate while upholding a culture built around excellence, brand values, and memorable guest experiences. The workplace values diverse backgrounds, inclusion, and equal opportunity for all qualified individuals.

Brand and culture

The role is part of a global luxury hospitality environment where the service standard is exceptionally high. Team members are expected to live the brand’s core standards, including its employee promise, credo, and service values. The culture emphasizes pride in work, teamwork, and continuous growth within a worldwide portfolio of brands.

Equal opportunity

The employer provides equal employment opportunities and does not discriminate on the basis of disability, veteran status, or any other protected status under applicable law.