Chief Experience Officer

Role overview

PsicoVida | Centro de Bienestar y Atención Psicológica is seeking a full-time, remote Chief Experience Officer to lead the end-to-end client experience across every digital and service interaction. This position is focused on building a seamless, client-first journey that reflects the organization’s standards for care, communication, and service quality.

What you will do

The CXO will work closely with clinical, operations, and marketing teams to design and strengthen client journeys, uncover friction points, and launch initiatives that improve satisfaction, engagement, and retention. The role involves monitoring experience metrics and client feedback, organizing and ranking improvement projects, keeping teams aligned on experience goals, and ensuring communication with both internal teams and external audiences remains clear, respectful, and empathetic. The CXO will also support public-facing efforts that help advance the organization’s mission and strengthen relationships with the community and partners.

Qualifications

The ideal candidate brings practical experience in customer experience and user experience work, with a strong ability to shape and improve complete client journeys. You should have a strategic mindset for setting experience objectives, defining KPIs, and steering long-term initiatives. Project management capability is important, including coordinating cross-functional work, managing schedules, and delivering results that can be measured. Strong public relations and stakeholder communication skills are needed, along with the ability to represent the brand with clarity and inclusiveness. Background in healthcare, wellness, mental health, or another service-led environment is a strong advantage. Because this is a fully remote role, you should be self-directed, collaborative, and comfortable working through digital channels. Analytical thinking is also important for interpreting client feedback, experience data, and market trends. A bachelor’s degree in Business, Psychology, Communication, Design, or a related discipline is expected, while advanced study or CX/UX training is a plus. Fluency in Spanish and English, or high proficiency in both, is especially valuable for serving a diverse client base.

Additional information

This is a remote, full-time position based in the United States. No stipend or salary amount was provided.