Call Center Representative

About the Role

DOC Medical Center is hiring a customer-oriented Call Center Representative to be the primary contact for patients. This position focuses on managing patient communications, arranging appointments, answering questions, and helping create a smooth and positive patient journey. The role also supports accurate data collection and close coordination with clinical and administrative teams.

Responsibilities

• Answer incoming calls and make outbound calls related to appointments, rescheduling, and cancellations.
• Confirm patient details and keep records accurate in the hospital information system.
• Share correct information about services, doctors, clinic timings, and appointment-related requirements.
• Work closely with clinical and administrative staff to help patient movement and scheduling run efficiently.
• Handle patient questions in a professional manner and resolve concerns promptly.
• Follow up on missed visits, patient feedback, and service requests.
• Protect patient confidentiality and follow organizational guidelines and policies.
• Prepare reports and assist with departmental performance targets when needed.
• Maintain a consistently high level of service and patient satisfaction.

Requirements

• A minimum of a bachelor's degree is required, along with a medical or allied healthcare background.
• At least 3 years of experience in a healthcare call center or as a medical receptionist.
• Good understanding of appointment booking systems and medical software.
• Strong spoken and written communication skills in both English and Arabic.
• Excellent customer service, interpersonal, and problem-solving abilities.
• Comfort with Microsoft Office tools and patient management systems.
• Ability to manage multiple tasks in a busy healthcare setting.
• Candidates must already be locally available in Qatar.

Additional Information

This is a full-time onsite role based in Doha, Qatar. No salary or vacancy count was mentioned in the source information.