Cafe Team Expert

Job summary

Barnes & Noble is looking for a Café Team Expert to help lead the café team at the West Melbourne, Florida store. This role is central to creating a welcoming café experience, building team capability, and helping the café operate profitably. The position focuses on using data to understand sales patterns, waste, inventory levels, and other key business drivers, then turning that information into practical actions. You will partner with the Store Manager to shape and adapt café plans so the team can meet performance goals.

What success in this role looks like

• Showing up consistently and on time, and setting the standard for dependable shift coverage.
• Being flexible enough to help fill scheduling gaps when needed, including early mornings, late evenings, weekends, and most holidays.
• Working with energy, positivity, and initiative while encouraging the same in others.
• Supporting every part of the store team with fairness, respect, encouragement, and kindness.
• Providing warm, helpful customer service and modeling that approach for others.
• Taking ownership of personal growth by learning quickly and applying feedback to improve.
• Listening actively, communicating clearly, and helping advance company goals.
• Allocating resources and barista support effectively to keep shifts running smoothly.
• Genuinely enjoying the barista role and bringing that enthusiasm to the floor.

Core duties and expectations

You will be expected to learn and demonstrate the operational standards of a Barnes & Noble barista and to coach others through those standards. The role includes hands-on café leadership, shift support, and collaboration with the wider store team.

• Prepare beverages expertly and maintain strong food and drink presentation standards, while coaching others to do the same.
• Keep counter and floor displays organized and visually appealing through effective merchandising.
• Operate the register efficiently, handle orders quickly, and guide others on service speed and order accuracy.
• Support the bookfloor team when needed by applying bookselling knowledge effectively.
• Coach the team on loss prevention, shoplifting awareness, de-escalation, and maintaining a safe and secure store.
• Handle café inventory through ordering food and beverage supplies.
• Complete monthly inventory and waste logs accurately and on time.
• Perform work that involves standing for long periods, repetitive bending, lifting, and extensive walking.
• Be willing to support other stores in the cluster when business needs call for it.

Growth and performance focus

• Use strong product knowledge to recommend food and beverage items to customers and serve as a model for the team.
• Analyze sales, inventory, and waste information to improve sales and profitability.
• Meet regularly with the Store Manager to review café results, profitability, training needs, and improvement opportunities.
• Apply café safety, hygiene, and sanitation procedures consistently and correctly.
• Follow all company policies and operating procedures.

Benefits

Benefits depend on scheduled weekly hours and may vary by location and state rules. For those working under 20 hours per week, benefits include employee discount, EAP, and sick pay. For those scheduled between 20 and 29.99 hours per week, benefits include employee discount, EAP, sick pay, paid time off, paid maternity and parental leave, company-paid holidays, transit benefits, and a 401(k) with company match. For those scheduled at 30 hours or more, benefits include employee discount, EAP, sick pay, paid time off, paid maternity and parental leave, company-paid holidays, 401(k) with company match, comprehensive medical, dental and vision coverage, healthcare and dependent care spending accounts, healthcare spending account, disability coverage, life insurance, transit benefits, and tuition reimbursement. All benefits are subject to the terms of the current plan and may change in the future. More details can be provided by the recruiter or Human Resources.

Location

FL - Melbourne - West Melbourne - 3573

Classification

Full-Time