Banquet F&B Service Associate

About the role

This position focuses on creating memorable dining moments in an empowered hospitality environment. You will represent the brand across the guest journey and help ensure every visitor enjoys a smooth, welcoming, and high-quality restaurant experience from arrival to departure.

Key responsibilities

• Carry out all day-to-day food and beverage service duties in line with established service standards and procedures.
• Consistently make the extra effort to enhance the guest experience.
• Spot and address service issues early, and handle complaints with appropriate recovery actions when required.
• Coordinate closely with colleagues while keeping the guest’s best interests at the center of every interaction.

What you need to succeed

• You should bring a sincere service mindset and a high level of emotional intelligence.
• A high school diploma is the minimum requirement; a degree or diploma in Hotel Management or a related discipline is preferred.
• At least 1 year of experience in a comparable role within a 5-star hospitality environment is required.
• Strong written and spoken English skills are essential, and knowledge of another language will be considered an advantage.

Performance expectations

Your performance will be evaluated on how well you uphold service standards, deliver reliable F&B operations, exceed expectations where possible, reduce guest complaints, and communicate proactively with team members.

Competencies

• Customer orientation
• Results focus
• Willingness to learn
• Resilience under pressure
• Flexibility and adaptability

Work culture and values

The organization emphasizes customer focus, ownership, speed, strong talent, persistence, and adaptability. The culture values delivering on promises, acting quickly, taking responsibility for details, and continuously adjusting to changing needs and expectations.