Assistant IT Asset Manager

Role overview

This position supports the day-to-day operation of the company’s IT environment, with responsibility for infrastructure oversight, user support, asset tracking, and coordination across internal teams and external partners. The role also involves helping maintain secure, compliant, and well-documented IT processes.

Core responsibilities

• Oversee and track the organization’s IT setup, including systems, networks, applications, and related infrastructure.
• Handle technical troubleshooting for hardware, software, and network issues and work toward quick resolution.
• Liaise with internal stakeholders and outside vendors for rollouts, upkeep, and other IT-related activities.
• Help enforce data protection practices, backup procedures, and adherence to internal IT standards and controls.
• Support administration of IT assets, software entitlements, and stock/inventory records.
• Assist with employee onboarding and exit processes by setting up access, assigning devices, and managing accounts.
• Watch system health and performance and suggest improvements or upgrades where needed.
• Keep process notes, configuration records, and troubleshooting documentation current and organized.
• Contribute to the adoption and rollout of new tools, technologies, and digital improvements.
• Make sure support requests are completed within agreed timelines and service expectations.