Ahmad Hambal Noorsham

About

Digital operations professional with 9+ years of experience running end-to-end operations for an online services business, including process improvement, SOPs, UAT/testing, KPI reporting, customer operations, and cross-functional coordination. Recently completed an AI bootcamp and built automation workflows using Make.com and n8n with Google Workspace and LLM APIs.

Experience

• Career Break
  Oct 2022 – Present
• AI Bootcamp
  Althaus Digital
  Nov 2025 – Feb 2026
• Operations Manager
  TutorKami.com
  Aug 2013 – Sep 2022

Education

• Bachelor of Business Information Systems
  Multimedia University
  2003 – 2007

Skills

• Google Drive
• ChatGPT
• Google Workspace
• Claude
• Google Sheets
• Stakeholder Management
• Requirements Gathering
• SEO
• Team Coordination
• Process Improvement
• Marketing Operations
• Webhooks
• KPI reporting
• Data Mapping
• Customer Operations
• UAT
• Gmail
• Routing
• SOPs
• n8n
• Finance Administration
• LLMs
• Make.com
• Claude Code
• Error Handling
• Filters
• Iterators
• Openai Codex
• Custom Gpts

Projects

• Support Ticket Triage + Logging + Auto-Reply
  n8n, Gmail, Google Sheets, AI

  Built an n8n workflow to triage Gmail tickets, classify category and priority, extract key fields, route to the right team, and log to Google Sheets. Integrated an LLM via API for classification and auto-replies with escalation for non-standard cases.

Courses & certifications

• AI Bootcamp ↗ · Althaus Digital · 2026
• Seetec Restart Programme · Seetec · 2025

🗣️ Languages

• English · Fluent
• Malay · Fluent