Stellenbeschreibung

Role overview

Join Qatar Duty Free in Doha as a Till Assistant and become part of a large, award-winning retail environment at Hamad International Airport. The role focuses on handling checkout operations smoothly, supporting sales at the cash desk, and delivering a high standard of service to shoppers and travelers.

Qatar Duty Free offers a retail destination with more than 90 boutiques and value-focused stores, along with over 30 restaurants and cafés across more than 40,000 square meters in one of the world’s leading airports.

Key responsibilities

Make sure the cash float matches records and that every entry into the POS system is captured correctly.
Complete customer payments quickly and accurately using the store POS, while always providing receipts to the customer.
Handle cash, traveler’s cheques, credit cards, and other payment types carefully and securely.
Keep cash and all related paperwork protected at all times.
Be accountable for any cash differences identified at the end of the shift.
Support other duties in the department as assigned by the Head of Department.
Deliver excellent service to both Qatar Duty Free / Qatar Airways Group customers and airport passengers so they leave with a positive impression.
Address customer queries, complaints, or issues promptly and appropriately.
Process transactions efficiently so that checkout and packing take as little time as possible.
Maintain strict confidentiality for company records, data, documents, and statistics.
Escalate any security concern or breach to the Supervisor or Duty Manager immediately.
Help maintain strong security over stock and cash throughout the shift.
Stay aware of theft-prone zones and identified hotspot areas.

Qualifications and experience

The ideal candidate should have basic literacy and numeracy skills, along with English communication ability. This is an entry-level role, so prior job-related experience is not required.

Previous experience in retail or customer service is preferred.

Job-specific skills

Strong command of spoken and written English
Basic computer literacy
Customer-focused communication
Good interpersonal skills
Fundamental product awareness
Friendly and approachable manner

About the employer

Qatar Airways Group has grown from a small fleet into a global business operating across 12 different areas. The organization is known for rapid expansion, record-setting performance, and an ambition to keep pushing beyond what has been done before.

Additional information

Reference number: 2600005S

Location: Qatar, Doha

Job family: Customer Service

Closing date: 2026-07-31

Working conditions

This is a full-time, onsite position based in the Doha Metropolitan Area.

Application note

This opportunity is for an ambitious retail professional who wants to work in a fast-paced airport retail environment and contribute to customer satisfaction, sales support, and secure cash handling.

Till Assistant