Tenancy Relationship Manager

Role overview

This is a permanent, full-time opportunity based in Tauranga. The position comes with a competitive salary, a work vehicle, and carpark access.

About the role

You will take on a key relationship-focused role supporting a varied portfolio of community and disability housing. As the main contact for tenants and their whānau, you will build trust, respond with care, and provide tenancy support that is respectful, inclusive, and people-centred.

Your work will place tenant wellbeing at the centre, helping people feel safe, connected, and supported to succeed in their homes and communities. The role covers everyday tenancy management, helping strengthen community connection, supporting tenant wellbeing, keeping properties well cared for, managing tenancy closure processes, and taking early action to support sustainable debt management.

What you will bring

• Hands-on background in residential tenancy management, with working knowledge of the relevant legislation and compliance requirements.
• Strong capability in maintaining records, handling accounts, and producing reports; experience using Microsoft Excel, Word, and Outlook is preferred.
• Excellent relationship-building skills with the ability to listen carefully, communicate clearly, show empathy, and adjust your style for different people and situations.
• Confidence in resolving conflict and building trust with a wide range of stakeholders.
• A demonstrated understanding of Te Tiriti o Waitangi and Te Ao Māori, along with a genuine commitment to these principles.
• Good organisational and time-management skills, including the ability to prioritise tasks, meet deadlines, and manage several responsibilities at once.
• The ability to work independently, follow established processes closely, and stay effective under pressure.
• A clean, current full New Zealand driver licence.

What’s on offer

• The chance to make a real difference for tenants and their families.
• A supportive workplace where your contribution is recognised and appreciated.
• A competitive remuneration and benefits package.
• Access to professional development that supports your growth and career progression.
• The opportunity to work with a team focused on creating positive community impact.

About the organisation

Accessible Properties is one of the largest non-government registered social and disability housing providers in Aotearoa New Zealand, managing more than 2,700 properties across the country.

The organisation is focused on expanding access to warm, dry, safe, and accessible homes so more New Zealanders can participate fully in society. It operates as a profit-for-purpose charitable organisation owned by the IHC Group, which has been involved in housing for more than 60 years.

Application process

Applications are reviewed as they arrive, and the vacancy may close early if a suitable candidate is identified.

Applicants are asked to submit an online application with an up-to-date CV and a cover letter describing relevant experience and motivation for applying. Questions about the application process can be directed to the recruitment email provided in the source.

Additional information

The organisation is committed to Te Tiriti o Waitangi and encourages applications from people of all backgrounds. A diverse applicant pool is welcomed, and different perspectives are valued. Candidates must have the legal right to work in New Zealand.