Supporter Experience Associate

About The Trevor Project

The Trevor Project is a leading organization focused on suicide prevention and crisis intervention for LGBTQ+ young people. It provides 24/7 crisis support by connecting trained counselors with youth who need help, while also advancing prevention through research, advocacy, education, and peer support. The organization has been working to save lives for more than 25 years.

Role Overview

In this position, you will support donor operations and supporter communications for a mission-driven nonprofit. The role requires accuracy, strong organization, discretion with sensitive information, and a collaborative approach to service and administration.

The organization’s culture is guided by these values: Heart, Integrity, Community, Belonging, and Progress.

Work Authorization

Candidates must be legally authorized to work for any employer in the United States. Employment visa sponsorship is not available for this role.

Key Responsibilities

• Enter and process donations accurately and on time across multiple gift types, including online contributions, checks, stock gifts, and wire transfers, while following accounting and audit best practices.
• Handle donor acknowledgment workflows, including customized thank-you letters and timely issuance of tax receipts.
• Respond to donor questions by phone and email, offering professional and accurate support on donations, receipts, and general organizational inquiries.
• Assist in building dedicated giving pages for institutional partners and other important relationships.
• Support fundraising events and campaigns by preparing mail merges, managing RSVP tracking, assembling materials, and coordinating vendor-related needs.
• Partner with leadership and strategy teams to gather impact data and donor stories for external sharing.
• Keep CRM records accurate through cleanup, updates, and duplicate removal.
• Prepare donor briefings, dossiers, and profiles for advancement, executive, and board audiences.
• Protect confidential and sensitive information with professionalism and sound judgment.
• Work collaboratively, communicate clearly, and contribute to a strong sense of belonging within the team.
• Maintain a high level of attention to detail and accuracy in all work.

Minimum Qualifications

• Experience handling gift entry and donor records in a CRM or donor database such as Salesforce, Raiser’s Edge, or Blackbaud products.
• Background in customer service within a busy, high-volume environment, especially by phone and email.
• Comfort using G Suite or Microsoft Office for administrative work, including mail merge tasks.
• Strong planning and problem-solving ability, with the capacity to multitask and meet tight deadlines.
• Excellent spoken and written English.

Benefits and Perks

• Comprehensive health coverage, including support for a range of gender affirmation care needs.
• Mental health support with virtual care and both in-network and out-of-network options.
• 403(b) retirement plan with a 3% employer match and vesting over three years.
• Generous paid time off and company holidays.
• Employee Assistance Program with confidential emotional support, work-life help, financial and legal guidance, and online resources.
• Remote flexibility across the continental U.S., Alaska, or Hawaii, plus provided technology, home office setup reimbursement, and monthly internet reimbursement.

Equal Opportunity and Accessibility

The organization provides equal employment opportunities to all employees and applicants, regardless of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law or policy.

This is a union role. The position is included in a bargaining unit represented by the Communications Workers of America (CWA).

The organization is committed to full inclusion and will provide reasonable accommodations to qualified individuals with disabilities. If an accommodation is needed for the application or interview process, a request can be submitted through the appropriate accommodation channel. Medical information should not be disclosed in that form, and it is only for accommodation requests related to the hiring process.