Supervisor - RCM

About Optum

Optum is a global health services and technology organization working to improve health outcomes for people around the world. By combining technology, data, people and action, the company supports better care delivery, stronger pharmacy benefit experiences and more efficient healthcare systems. The culture emphasizes inclusion, collaboration, career growth and meaningful impact.

As part of UnitedHealth Group, Optum operates with values centered on integrity, compassion, relationships, innovation and performance. The organization is committed to helping people live healthier lives and to making the healthcare system work better for everyone.

Role Summary

The Supervisor - RCM will lead revenue cycle management activities, support team performance, coordinate with internal stakeholders and help drive quality, training and process improvement across the function.

Key Responsibilities

• Maintain accurate and timely records of claims-related data.
• Share data with the Team Liaison within the required timelines.
• Support achievement of performance goals while helping build a productive team environment in the Network Intelligence group.
• Develop strong working relationships with internal stakeholders such as Team Liaisons, US Team Leads, supervisors, managers and directors.
• Work with the team to spot opportunities for improving processes.
• Track, analyze and report team performance, and support team incentive initiatives.
• Conduct or support training sessions for new joiners and ongoing learning needs.
• Work with leadership to support department revenue targets and business goals.
• Provide management with feedback on training outcomes at both individual and group levels.
• Update training content whenever revisions are needed.
• Review quality results regularly to identify recurring errors and patterns.
• Investigate root causes of defects and recommend actions to reduce them.
• Create improvement plans for the department and for individual team members.
• Handle other administrative duties as assigned.
• Follow the employment contract, company policies and procedures, and any business-driven directives, including transfers, reassignments, shift changes, work-location changes, flexible work arrangements and similar operational changes at the company’s discretion.

Required Qualifications

• A bachelor’s degree is required.
• At least 5 years of collections experience in areas of RCM such as infusion, patient collections, ambulatory or professional claims, along with hospital billing exposure.
• Minimum 3 years of experience in AR follow-up and denial management.
• At least 2 years of team-handling experience, including leading a team of 15 or more.
• Practical experience in US healthcare revenue cycle management, especially AR calling and denial management.
• Background in the US healthcare industry.
• Experience with people management, performance management and client management.
• Strong working knowledge of MS Office.
• Good reporting and MIS capabilities.
• Ability to handle onshore customers independently.
• Excellent interpersonal communication skills.
• Willingness to work night shifts and on Indian holidays.

Preferred Qualifications

• Six Sigma knowledge, certification or formal training is preferred.
• Transition experience will be an added advantage.

Additional Information

This position is based in Noida, India. Candidates should be prepared for a full-time onsite role and must be comfortable with the working conditions mentioned above.

The company is an equal opportunity employer and considers qualified applicants without discrimination based on protected characteristics. It also maintains a drug-free workplace.