Store Supervisor

Role overview

This position is for a Store Supervisor in Dubai with a focus on automotive retail operations. The role combines customer service, sales support, team supervision, stock control, merchandising, reporting, and coordination with internal and external partners. It is suited to professionals who have experience in retail or automotive-related environments and can manage day-to-day store performance while maintaining service and operational standards.

Key responsibilities

• Set the standard for customer care and provide practical guidance on automotive products and accessories.
• Support the store and department in achieving sales goals through upselling, product showcases, and active selling.
• Respond to customer questions, complaints, and returns promptly and professionally.
• Oversee, coach, and schedule team members to make sure the store is staffed properly and performance remains strong.
• Deliver on-the-job learning and build product knowledge across the team.
• Foster a respectful, inclusive team culture and ensure company policies are followed.
• Track stock levels, carry out routine stock checks, and support replenishment so products remain available.
• Maintain display quality according to company standards, including labels, signs, and promotional setups.
• Work with warehouse and procurement teams to resolve stock variances and manage returns.
• Manage opening and closing routines, cash procedures, and point-of-sale activities.
• Follow health and safety rules, manual handling practices, and COSHH requirements applicable to automotive goods.
• Keep the store secure and orderly, and report incidents or maintenance issues as needed.
• Prepare daily and weekly sales and stock reports and support loss-prevention efforts.
• Assist with rosters, attendance tracking, and basic HR administration for the team.
• Use store systems such as POS, stock management tools, and ERP software to handle orders, reservations, and transfers accurately.
• Coordinate with suppliers and service partners for fittings, deliveries, and specialized services.
• Escalate supplier or warranty concerns and work with the wider business to close issues satisfactorily.
• Look for ways to improve customer experience, efficiency, and sales results in the automotive department.
• Share good practices and support local improvement initiatives across the store network.

Requirements

• A graduate degree is acceptable; vocational qualifications in automotive or retail management are an advantage.
• Prior experience in retail, automotive parts, or another customer-facing setting is preferred, especially in a supervisory capacity.
• A demonstrated ability to deliver strong customer service and meet sales targets is important.
• Experience with stock control, merchandising, and retail systems such as POS, stock management, or ERP is desirable.
• Good knowledge of automotive parts and accessories is helpful, though willingness to learn is also acceptable.
• Comfortable using IT tools and working with retail and inventory systems.
• Strong written and verbal communication skills for dealing with customers, suppliers, and colleagues.
• Well organised with careful attention to stock accuracy and visual presentation standards.
• Able to prioritise tasks and lead a small team in a busy retail environment.

Additional information

This role is positioned as a strong opportunity for candidates looking for career progression, professional development, and exposure to inventory, logistics, and supply chain operations in the UAE. The job listing also highlights visa sponsorship and a competitive salary as potential advantages, although the exact package is not specified in the source.

Notice period / posting information

The listing indicates that it was posted 4 weeks ago and gives an expiry date of July 1, 2026. It also notes the location as Dubai. A disclaimer from the job board warns applicants to verify employer credentials and avoid sharing money or sensitive personal information with suspicious parties.