Senior Project Manager

About Concord Servicing

Concord Servicing provides specialty finance servicing support, including loan administration, customer care, and day-to-day operational assistance for a varied client base. The company emphasizes strong execution, innovation, and long-term client relationships.

Role overview

The Senior Project Manager will lead the planning and delivery of new client onboarding, strategic business programs, and acquisition integration efforts. This person will act as the central project coordinator, creating structure, keeping teams aligned, and maintaining accountability across multiple workstreams.

The role partners with Technology, Operations, Compliance, Client Services, and other teams to keep initiatives moving forward. It does not directly own the technical or operational work; instead, success depends on influencing stakeholders, resolving obstacles, and guiding cross-functional groups toward shared deadlines and outcomes.

The right candidate will bring substantial experience in servicing environments, strong leadership with stakeholders at all levels, and a consistent record of delivering complex, high-impact initiatives on schedule and within scope.

Key responsibilities

• Lead onboarding projects for new servicing clients from kickoff through launch and stabilization, working closely with the implementation team.
• Create and maintain project plans, timelines, and readiness checkpoints in coordination with Technology, Operations, Compliance, and Client Services.
• Orchestrate all related workstreams, such as system setup, data transfer, training, and operational preparedness, while facilitating coordination rather than directly owning execution.
• Serve as the main contact for client-facing project communication, keeping milestones, risks, and decisions clear and transparent.
• Conduct post-launch reviews to capture insights and support ongoing improvements.
• Drive strategic, cross-functional initiatives across servicing operations, product, compliance, and technology from scoping through completion.
• Work with business leaders to define goals, success measures, scope limits, and readiness requirements.
• Facilitate discovery sessions and align solutions across business, operations, product, and IT stakeholders, ensuring decisions are documented and clearly understood.
• Own project status reporting, RAID tracking, and escalation routes.
• Identify risks, issues, and dependencies early, then escalate blockers with practical recommended next steps.
• Support acquisition and integration programs by coordinating project planning with Technology, Operations, Legal, Compliance, and Finance.
• Maintain clear ownership across integration workstreams and keep progress visible while surfacing risks promptly.
• Support integration readiness reviews, cutover planning, and post-acquisition stabilization.
• Manage communication among internal stakeholders and external counterparts when required throughout the integration process.
• Contribute to PMO standards, frameworks, templates, and tools that improve consistency and delivery quality.
• Coach other Project Managers on planning, communication, issue management, and delivery practices.
• Improve delivery methods over time based on retrospectives, team feedback, and current industry practices.

Requirements

• At least 7 years of combined project and/or program management experience leading cross-functional work in complex settings.
• At least 3 years of experience in financial services servicing, such as consumer loan servicing, payments and collections, customer care, or similar operations.
• Hands-on experience leading new client implementations or similarly complex onboarding efforts.
• Proven ability to coordinate technical, operational, compliance, and business teams without direct authority over those functions.
• Strong stakeholder management skills, including alignment with senior leaders, business owners, and external clients.
• Excellent verbal and written communication, including the ability to prepare executive-level status updates, decision summaries, and project documentation.
• Comfort using project management and collaboration tools such as Smartsheet, Jira/Confluence, Microsoft Project, or comparable platforms.
• Ability to balance multiple priorities across several projects or workstreams at the same time.
• Must be based locally in Scottsdale or able to commute to the Scottsdale office.
• Preferred: experience with integration or portfolio migration projects in financial services or servicing.
• Preferred: prior exposure to PMO frameworks, standards, and templates.
• Preferred: experience mentoring or overseeing junior and mid-level Project Managers.
• Preferred: familiarity with loan servicing platforms, workflow tools, reporting/data solutions, or system modernization projects.
• Preferred: bachelor’s degree in Business, Finance, Operations, Computer Science, or a related field, or equivalent practical experience.

Benefits

• Medical, dental, and vision coverage.
• Retirement options including 401(k) and IRA.
• Basic, voluntary, and AD&D life insurance.
• Paid leave, including vacation, sick time, and public holidays.
• Maternity and paternity leave.
• Short-term and long-term disability coverage.
• Access to wellness resources.

Location

This position is based in Scottsdale, Arizona and is intended for onsite work.