Senior Consultant

About the role

Genpact is hiring a Senior Consultant to help address complex business problems, shape client strategy, and support meaningful change. The position is centered on working through uncertain challenges, turning customer and business needs into workable solutions, and creating impact across customer experience, operations, and digital transformation. This opportunity is well suited to professionals who enjoy structured thinking and have experience in transformation or process improvement.

What you will do

• Drive strategic problem-solving and transformation work across different industries and business areas.
• Break down complicated business issues, determine underlying causes, and turn findings into practical recommendations.
• Work with clients and internal stakeholders to define priorities, build transformation plans, and map implementation steps.
• Convert customer, operational, and commercial needs into solutions that deliver measurable results.
• Use both quantitative and qualitative analysis to support decisions and build business cases.
• Spot opportunities to strengthen customer experience, operational performance, process efficiency, and digital capability.
• Help move transformation programs from planning into execution.

What we are looking for

The ideal candidate should bring experience from strategy consulting, management consulting, transformation, business improvement, operational excellence, or a similar area. You should be comfortable solving complex problems in ambiguous environments, and have experience supporting or leading transformation, process improvement, organisational change, or customer-led initiatives. Strong stakeholder management, the ability to influence senior leaders, and excellent communication and presentation skills are also important. Candidates should also be able to form strategic recommendations supported by data and insight.

Why join Genpact

• Work at the leading edge of AI, automation, and digital innovation.
• Contribute to business transformation for global enterprises and help solve meaningful challenges.
• Build your career through hands-on exposure, mentorship, and ongoing learning.
• Join a large community of more than 140,000 thinkers and problem-solvers.
• Be part of a culture grounded in courage, curiosity, incisiveness, integrity, and inclusion.

Equal opportunity and hiring integrity

Genpact is an equal opportunity employer and reviews candidates without discrimination based on race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military or veteran status, genetic information, sexual orientation, gender identity, disability, or any other protected characteristic under applicable law.

The company also states that it does not charge any fee at any stage of the hiring process. Applicants are not expected to pay to apply, participate in recruitment, purchase any starter kit, buy equipment, or pay for training.

About Genpact

Genpact is an advanced technology services and solutions company that helps leading enterprises create long-term value. The organization combines business expertise, operational excellence, and modern technology to support companies across industries in staying ahead. Its teams use data, technology, and AI to build solutions for today’s and tomorrow’s challenges.