Sales Advisor

Role overview

As a Sales Advisor at H&M, you will help create an excellent shopping experience for every customer. Your role will involve welcoming visitors, guiding them around the store, assisting them in locating products, and presenting merchandise in a way that supports sales. By working in line with the brand’s values, you will contribute to both your own performance and the company’s success.

What you will do

• Use your knowledge of fashion and products to help shoppers make confident buying decisions.
• Work closely with colleagues to provide strong service throughout the customer journey.
• Keep the sales area and stockroom neat, organized, well supplied, and appealing.
• Assist with store opening and closing tasks.
• Act as a positive representative of both yourself and the brand in all customer interactions.

Who you will work with

Stores are central to the business, giving customers direct access to the brand. As part of the store team, you will collaborate with a wide range of roles such as Sales Advisors, Department Managers, Store Managers, Visual Merchandisers, Assistant Store Managers, Cash Office Responsible, and Delivery Responsible in larger locations. You will also interact with the wider area team across stores to exchange ideas and support shared success. Together, the team helps customers feel confident and express their style through current trends and timeless looks.

Who you are

The company is looking for candidates with customer service experience in fashion, retail, or similar environments. The ideal person enjoys fashion, likes helping customers, and is motivated by driving sales through a great in-store experience. You should work well in fast-moving, team-based settings, communicate clearly, bring curiosity and creativity, be open to learning store technology, and stay flexible and proactive.

About the company

H&M Group is a global fashion company made up of strong brands and ventures. The organization aims to show that great design, affordable pricing, and sustainable solutions can go together. Its customers are central to every decision, and the company works to help make fashion more accessible and sustainable.

Why work here

• The workplace is inclusive and welcomes people from different backgrounds, including race, ethnicity, gender, age, religion, sexual orientation, and disability.
• The company is guided by seven core values that have shaped its success for more than 75 years.
• Employees are encouraged to bring their authentic selves to work.
• There is access to a global talent network with broad opportunities for career growth.
• Benefits include health insurance and wellness support for both employees and their families.
• Employees receive a discount across H&M Group.
• The role follows a 5-day work week, supporting work-life balance.

Additional information

This is a full-time or part-time role based in H&M’s store in Ludhiana. The position reports to the Department Manager.

Application guidelines

The hiring process is intended to be fair, equitable, and based on skills and competency. Candidates are requested not to include a cover letter with their application. Please also refer to the company’s privacy notice for details on how personal data is processed.