Reintegration Officer

About the opportunity

Serco offers a workplace where your contribution can create real impact. The organisation supports both career growth and personal development, giving you the chance to build a meaningful long-term career while doing work that matters.

This role is based in Wooroloo, Western Australia, and sits within the Reintegration team, which helps prisoners prepare for life after custody. The team focuses on identifying reintegration needs early, supporting positive behaviour change, and improving outcomes that reduce reoffending.

Benefits and workplace culture

• Access to ongoing learning, professional development, and career growth opportunities
• Guidance from supportive leaders who care about your success
• Health and wellbeing initiatives for you and your family
• A collaborative team environment built on inclusion and respect
• Stable, long-term employment with a global organisation

Key responsibilities

As a Reintegration Officer, you will contribute to reintegration services by working with prisoners, internal teams, and community partners. The role is centred on practical support, collaboration, and service improvement.

• Assist with prisoner requests and support reintegration planning
• Prepare and submit applications for internal and community support services
• Build and maintain working relationships with not-for-profit organisations and other external agencies
• Help strengthen throughcare pathways and community connections
• Coordinate closely with internal staff and prisoner workers
• Support ongoing improvements to reintegration processes and services

What you’ll bring

• Well-developed written and verbal communication skills
• Experience working with people from diverse or complex backgrounds
• An empathetic, respectful approach with appropriate professional boundaries
• A strong commitment to confidentiality and ethical behaviour
• Ability to work well with colleagues, partners, and stakeholders across different functions
• Qualifications or experience in Social Work, Psychology, or a similar discipline are considered an advantage

Who this role suits

This opportunity is suited to candidates who are comfortable supporting people in a correctional or community-focused environment, value integrity and confidentiality, and want to contribute to meaningful reintegration outcomes. Serco also encourages applications from Aboriginal and Torres Strait Islander peoples, LGBTIQ+ communities, veterans, and people with disability.

Additional information

This is a full-time onsite position in Wooroloo, Western Australia. The role is part of a long-term, government-backed contract, which supports a balanced and secure work arrangement.

Serco also promotes diversity, inclusion, and belonging through employee-led networks and a culture that values different backgrounds, cultures, and lived experiences.