Product Specialist

Role overview

An established SaaS client in Shannon, County Clare is looking for a Product Specialist to support users and help improve the customer experience across the platform.

What you will do

• Act as the first point of technical support for club administrators via helpdesk, phone, email, and messaging channels.
• Draw on a strong understanding of the platform to troubleshoot and solve complex product issues, working with the development team where needed to investigate and fix problems.
• Support the rollout, testing, and ongoing administration of software updates.
• Relay customer feedback and requirements clearly to the product team to help influence future product direction.
• Help drive customer success through onboarding, training, system setup, product adoption, retention, and growth activities.
• Back up the sales function by assisting with webinars and demonstrations for prospective customers.

What we are looking for

• Previous experience as a coach, player, or parent within a club environment.
• Hands-on experience using SaaS software in a dashboard administrator role.

Additional information

This position is with a recruitment consultancy supporting a SaaS employer based in Shannon, Co. Clare. For more details, contact James Farrar at jfarrar@careerwise.ie.

Privacy and consent

By submitting an application, you agree to have your information processed and retained for recruitment purposes in line with the recruiter’s privacy policy. Your CV and personal data will not be shared with any client company without your prior permission, and you may contact the recruiter at any time to withdraw or amend your consent.

Company background

The recruiter has been operating since 1999 and focuses on management and technical recruitment across the life sciences, ICT, engineering, food, and agri sectors. It operates from several Irish locations, including Cork, Shannon, Galway, Mayo, and Dublin.