Product Manager – Order Data

Role overview

Delta Air Lines is working toward a more advanced retail model that better supports the sale and servicing of flight and ancillary products while improving the customer experience. To support this shift, the company is developing a new order data foundation that can act as a dependable source of truth for products sold and the data required to fulfill and service them.

The Enterprise Solutions team is looking for a Product Manager focused on Order Data. In this role, you will help shape, deliver, and improve proprietary data products that strengthen Delta’s ability to sell and service offerings. You will work with internal teams and external vendors to identify opportunities, clarify needs, create insights, prototype solutions, and support end-to-end delivery.

The ideal candidate brings strong interest in data, enjoys solving complex problems, asks thoughtful questions about existing processes, and can think creatively to design practical solutions.

Key responsibilities

• Work with teams across the business to define order data requirements.
• Convert business needs into reliable and usable data solutions with support from business and technology partners.
• Use data analysis to influence roadmap decisions and development priorities.
• Help lead the delivery and implementation of data solutions.
• Coordinate with cross-functional teams to bring complete solutions to life.
• Keep leaders and stakeholders informed on status and progress.
• Stay current on industry trends and emerging technologies, and help promote solutions that strengthen Delta’s market position.

Minimum qualifications

• 5 or more years of experience in data engineering, data management, data analysis, statistics, or product management.
• Bachelor’s degree or an advanced degree in a discipline related to process or project management, such as economics, statistics, data analytics, or engineering.
• Ability to work with large, unstructured datasets.
• Understanding of data modeling and modern software architecture approaches.
• Strong intellectual curiosity, analytical ability, and communication skills, with the ability to communicate effectively at all levels.
• Proven ability to understand and improve complex processes.
• Comfort managing several priorities with limited supervision in a fast-moving environment.
• Results-oriented mindset with the ability to balance competing priorities and different goals.
• Uses data to define problems, evaluate trade-offs, and shape solutions.
• Communicates clearly, accurately, and on time.
• Must be performing satisfactorily in the current role.
• Values diverse people, perspectives, and working styles.
• Consistently follows safety and security practices for self, others, and personal data.
• Must be at least 18 years old and authorized to work in the United States.

Preferred qualifications

• Background in building or leading data design in a retail environment.
• Experience with retail order management, booking, ticketing, business intelligence, or data analytics.
• Knowledge of PNR, order, booking, and/or ticketing concepts.
• Experience in a commercial or operations area such as reservations, airport customer service, eCommerce, revenue management, or sales.
• Understanding of revenue management principles or airline systems and data.

Benefits and perks

• Competitive compensation, profit sharing, and performance-based incentives.
• 401(k) plan with company contributions up to 9%.
• Up to 2 weeks of vacation for new hires, earned for use in the following vacation year (April 1 through March 31).
• Up to 56 hours of paid personal time within a 12-month period for new hires, in addition to vacation.
• 10 paid holidays each calendar year.
• 12 weeks of paid maternity or parental leave for birthing parents.
• 2 weeks of paid parental leave for non-birthing parents.
• Medical, dental, vision, short-term disability, long-term disability, and life insurance coverage.
• Family care support including fertility assistance, surrogacy, adoption assistance, lactation support, subsidized backup care, and related programs.
• Wellbeing programs supporting physical, emotional, social, and financial health, including employee assistance, free financial coaching, and mental health resources.
• Domestic and international space-available flight privileges for employees and eligible family members.
• Career development programs.
• Community service and sustainability initiatives.
• Business resource groups that promote inclusion and shared interests.
• Recognition awards through the Unstoppable Together platform.
• Access to more than 500 discounts, specialty savings, and voluntary benefits through Deltaperks, including car and hotel rentals, auto/home/pet insurance, legal services, and childcare.

Additional information

Delta’s culture is built around Care, Integrity, Resilience, and Servant Leadership. The company emphasizes sharing success with employees and offers a workplace centered on people, growth, and long-term career development.

All candidates must meet the stated age, work authorization, and safety/security expectations. The role also requires satisfactory current performance for internal candidates.