Product Agent

Role overview

In this position, you will help bring products and services to market by supporting commercialization, day-to-day operations, and go-to-market delivery for a partner network. The work is strongly process-driven and involves close coordination with Product Managers as well as teams across Sales, Billing, and Operations.

The objective is to keep product activities accurate and running smoothly, support launches, flag improvement opportunities, and serve as an important connection point across departments so product operations remain seamless.

What you will do

• Set up product offers and make sure every required field and parameter is recorded correctly.
• Coordinate translation requests for product names and descriptions.
• Keep product pricing updated across internal systems and price lists.
• Manage price updates for catalogs and subscription offerings.
• Refresh pricing documents and quotation tools.
• Arrange creation of discounts, promotions, and promo codes.
• Work as the coordination point between Product, Sales, Billing, and Operations.
• Look into and help resolve issues tied to product data, billing, and customer incidents.
• Assist with manual usage reconciliations, quantity uploads, and data mappings.
• Spot process gaps and help improve or automate recurring activities.
• Support product launch activities and operational readiness work.

What you need

• About 2 to 4 years of experience in product operations, business operations, coordination, administration, or a closely related operational role.
• Proven ability to work with several stakeholders in a cross-functional setup.
• Experience handling data, pricing, catalogs, reporting, or similar operational workflows is a strong advantage.
• Background in SaaS, technology, telecommunications, or another fast-moving environment is beneficial.
• Strong written and verbal English communication skills.
• Good command of Microsoft Office, especially Excel.
• Exposure to Office 365 and Power BI or comparable BI tools is an added advantage.
• Comfort working across multiple systems, tools, and operational platforms.

What will help you succeed

• You enjoy operational work and like keeping processes organized and efficient.
• You pay close attention to detail and stay structured in your work.
• You are comfortable troubleshooting issues and investigating mismatches.
• You work well with different teams and build positive working relationships.
• You take initiative and look for better ways to do recurring tasks.
• You adapt well to changing priorities in a dynamic setting.
• You like balancing execution, analysis, and coordination.

Benefits

• Annual compensation review based on performance.
• A friendly, inclusive, and diverse workplace culture.
• Access to modern technology and tools.
• A performance-focused environment that values initiative, results, and creative thinking.
• Vacation time that reflects your prior experience.
• Additional paid time off to help you recharge, including holidays and mobile days.
• Flexible benefits that can be adjusted to your needs.
• Flexible savings fund options.
• Monthly support for home internet expenses.
• Clear opportunities to learn, grow, and build a career path.
• Regular access to initial and on-the-job training, plus tools to track progress and development.
• Close support from your manager with open and direct communication.
• A full year-round calendar of virtual and in-person team activities.

Work location and language requirement

This role is based in India and is described as work from home. Strong English fluency is required because the company serves international customers, and the position involves continuous written and spoken communication with English-speaking clients.