Parts Advisor

About the role

FPS Distribution Ltd is hiring a Parts Advisor to support branch operations in Normanton, Queensland. This position sits within the NAPA Auto Parts commercial network, a large international parts, tools, and equipment supplier focused on the needs of commercial vehicle mechanics and repair specialists. The brand operates across a wide network with more than 6,000 locations globally and over 36 dedicated CV sites in the UK and Ireland, supplying OEM, OE-matched, and exclusive product lines to repair centres, retailers, and emergency service fleets.

The role covers a broad range of branch activities, but the main focus is growing and supporting the local customer base through strong sales and service. You will speak with customers, process orders, and help ensure they receive the correct parts quickly and accurately.

Key responsibilities

• Handle customer orders by phone and look for opportunities to increase order value through suitable add-on sales.
• Make outbound calls to build awareness, strengthen relationships, and support sales growth.
• Develop lasting working relationships with local customers.
• Promote current offers, discounts, and customer competitions.
• Reduce credits and returns by ensuring the correct parts are identified and supplied the first time.

What we are looking for

• A punctual, well-organised, and efficient approach to work, with the ability to stay on top of deadlines.
• Someone who is proactive and engaging when speaking with customers.
• Good empathy and a customer-focused mindset.
• Professional communication skills and a polished manner.

Benefits

• Opportunity to work with a global brand and recognised market leader.
• Access to staff discounts and cashback through the AAG Benefits App, including savings at major retailers and grocers such as Tesco, Boots, and Just Eat.
• Career growth prospects plus tailored training opportunities.
• Free guidance from the standard pension provider.
• Complimentary access to health, wellbeing, and financial support tools.
• Monthly performance-related bonus potential.
• Discounts on car parts.

Additional information

Alliance Automotive Group is an equal opportunities employer.

Applicants who are not the right match are encouraged to create an account and set up email alerts for future openings that suit their interests.