Operations & Communications Coordinator

About JB Hi-Fi

JB Hi-Fi is one of New Zealand’s most recognised retailers, known for a practical, energetic team culture and a strong focus on value, service, and expertise. The business helps customers improve the way they live, learn, work, and play by offering technology, consumer electronics, home entertainment, and appliances at competitive prices.

With a growing presence across physical stores, online channels, and its commercial arm, JB Hi-Fi Business, the company combines trusted brands, broad product choice, and high service standards. It also offers a workplace where people can build long-term careers.

Why Join JB Hi-Fi

• Work in a fast-moving environment where diverse perspectives, creativity, and new ideas are welcomed.
• Receive competitive pay, with some roles also eligible for sales commission and other success-based incentives.
• Access training, development, and career pathways across the wider JB Hi-Fi Group, including JB Hi-Fi, The Good Guys, and E&S Trading in Australia.
• Enjoy staff discounts across the JB Hi-Fi Group.
• Eligible primary carers can receive 12 weeks of paid parental leave, plus a gift for new parents.
• Flexible working options, including hybrid arrangements for eligible positions.
• Support for wellbeing through the Employee Assistance Program, which includes counselling and resources for team members and their families.
• Contribute to community impact through the Helping Hands workplace giving program.
• Be part of a business committed to sustainability and working toward net zero carbon emissions by 2030, with ongoing efforts to reduce, reuse, and recycle.

Role Overview

The Operations & Communications Coordinator plays a key part in improving how information, processes, and operational support are delivered across the store network and Support Office. The role helps make communication clearer, systems easier to use, and internal processes more efficient.

It also supports store teams with operational questions and works closely with the wider Operations function to improve productivity, build understanding, and strengthen procedures across the business.

Key Responsibilities

• Develop clear, accurate Standard Operating Procedures.
• Support Retail and Support Office teams in documenting and communicating changes to systems and processes for stores.
• Maintain productive relationships with internal and external stakeholders.
• Help Support Office users create store-facing content, including policies and procedures, so information is concise, easy to follow, and delivered promptly.
• Respond to store queries relating to rostering, systems, processes, policies, and the intranet.
• Work with Operations leadership to spot opportunities to improve systems, simplify workflows, and clarify business processes.
• Collaborate with relevant Retail and Support Office teams to roll out changes.
• Provide general administrative support for stores as needed.
• Create communication frameworks that keep store updates consistent, relevant, and aligned across departments.
• Assess communication practices, identify gaps, and introduce structured approaches that reduce duplication and improve accuracy.
• Strengthen Support Office capability in communication planning and delivery in line with business standards, formats, and channels.
• Manage and improve communication channels, including the intranet, so content remains current, accessible, and easy to find.
• Coordinate communication and change activity for major business initiatives, translating impacts clearly for stores and providing the right tools and resources.
• Work with Learning & Development to embed training at every stage of change, including induction, capability building, and refresher learning.
• Track communication effectiveness and change adoption through reporting and feedback, then adjust approaches to improve outcomes.

Role Requirements

• This position may require regular travel across the store network, including travel outside Auckland when needed.

Qualifications and Experience

• A tertiary qualification in Communications, Business, or a related discipline is required.
• At least 2 to 3 years of experience in an operations and/or communications role, preferably in a large-format retail or fast-paced consumer environment.
• Intermediate-level ability with Microsoft Office tools.
• Basic HTML knowledge is helpful, though not essential.

Additional Information

Applications are treated confidentially. JB Hi-Fi is an equal opportunity employer and is committed to maintaining a workplace that values diversity and inclusion. Candidates are encouraged to apply even if they do not meet every requirement.

Work Arrangement

This is a full-time onsite position based in Auckland, Auckland, New Zealand.