Onboarding Specialist

About AnewHealth

AnewHealth is a major U.S. pharmacy care management organization focused on serving people with complex, long-term health needs in the place they live. The company supports better health outcomes for patients and the healthcare organizations that care for them. Formed in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, AnewHealth delivers integrated pharmacy services, pharmacy benefit management, and specialized support for Program of All-Inclusive Care for the Elderly. Its team of more than 1,400 people serves over 100,000 individuals across all 50 states.

Role Overview

The Onboarding Specialist will help expand the patient base across the United States by introducing and explaining medication management solutions, completing phone-based medication assessments, and enrolling patients in the service. This role focuses on creating strong patient relationships through attentive service, clear education, and acting as the link between the patient and the ExactCare pharmacy team.

What You Will Do

• Complete health and medication reviews with patients, including a detailed check of current medicines, how they are taken, and relevant health details.
• Enter prescription information accurately so patients receive the correct medications.
• Work toward the performance goals established by management.
• Make a strong first impression of AnewHealth/ExactCare and communicate the value of its services.
• Educate facilities, institutions, and patients about ExactCare offerings.
• Guide the patient assessment process to support growth and preserve referral partnerships.
• Keep records accurate and prepare reports so information is consistent across the ExactCare team.
• Contact prospective patients daily, arrange telephonic reviews, and complete follow-up calls.
• Take part in daily team huddles, training sessions, and other meetings as needed.
• Maintain open communication with management.
• Represent AnewHealth’s core values in every interaction.
• Carry out other assigned duties as needed.

Qualifications

The ideal candidate has experience in pharmacy-related customer service, is comfortable with phone-based conversations, and can balance organization, accuracy, and empathy while working independently in a remote setting.

Education

An associate’s degree in a related field is preferred, though equivalent experience may be accepted as an exception.

Experience

At least 1 year of pharmacy customer service experience is required. Certification as a Pharmacy Technician is preferred.

Skills and Abilities

• Strong problem-solving skills
• Warm, energetic, and compassionate phone communication
• Ability to motivate and persuade others
• Team-first mindset and a willingness to support colleagues
• High level of organization and attention to detail
• Comfort with multitasking
• Self-directed work style with minimal supervision
• Strong verbal, written, facilitation, and presentation skills
• Proficiency with Microsoft Office
• Genuine interest in helping people improve their lives

Work Conditions

This is a remote, full-time administrative role with an average schedule of 40 hours per week. The position may require availability outside standard business hours when needed to meet customer expectations, and schedules can be adjusted based on business requirements.

The role may also involve travel for special organizational or department events, team meetings, or other business needs.

Physical demands are typical of an administrative position and include hearing, seeing, sitting, standing, speaking, and walking. Extended working hours may occasionally be necessary.

Benefits

Full-time employees receive a comprehensive benefits package that includes medical, dental, and vision coverage; flexible spending accounts; company-paid life insurance and short-term disability; optional voluntary benefits; a 401(k) plan; paid time off; and paid holidays. Medical, dental, and vision benefits begin on the first day of the month after hire.

Equal Opportunity and Employment Requirements

AnewHealth is an equal opportunity employer and considers qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other legally protected category in the applicable state. Applicants may choose to self-identify confidentially during the application process. Local candidates are encouraged to apply. The company maintains a drug-free workplace, and applicants must be authorized to work in the country.