Learning Support Manager

Role overview

Cadmus works to narrow the disconnect between a university’s academic goals and the learning experience students actually have. The Learning Support Manager is the person who helps close that gap. The company’s platform is already used by students in more than 50 countries, and adoption continues to grow across APAC, the UK, Europe, the Middle East, and Canada. This role is key to turning the evidence behind stronger assessment design into real improvements in student learning, engagement, and academic integrity within partner institutions.

What you will do

Much of your time will be spent with academics. You will facilitate workshops, advise on assessment redesign, and support teaching teams through both pilot programmes and larger enterprise deployments. The position calls for someone who puts pedagogy first, understands AI in an educational context, and can speak credibly with professionals who have devoted their careers to teaching and learning. You do not need to have all the answers; you do need to be inquisitive, rigorous, honest, and steady under pressure.

Measures of success in year one

• Academic teams at your partner institutions are delivering stronger assessments, with clear examples of briefs that were improved, workshops that changed practice, and sceptical lecturers who became advocates. The results should be visible in practice, not merely reported.
• Institutions choose to renew because the partnership demonstrably improved outcomes for students and staff, rather than because the relationship was well managed. Renewal should be justified by evidence of impact.
• You become a reliable and trusted contact for the academics you support, including beyond problem-solving moments. Over time, your role shifts from support to respected adviser, and colleagues begin involving you early because they value your perspective on assessment design.
• Insights from your work in the field help improve Cadmus itself. What you observe in practice should shape how the product and learning teams think about at least one meaningful challenge, with learning flowing in both directions.

About the working style

Cadmus is a lean, globally distributed company that combines the pace of a growth-stage business with the intellectual standards of an academic environment. The role offers genuine autonomy: you will own your institutions, understand their needs, develop the relationship, and be accountable for outcomes. You will work closely with a learning team that takes pedagogy seriously and a product team that wants real-world feedback from the field. Although the role is remote-friendly, it is inherently relationship-driven, and you should expect regular in-person engagement with academics while acting as the link between Cadmus’ internal knowledge and institutional needs.

Requirements

• At least 5 years of experience designing and delivering learning experiences for learners, whether as a teacher, learning designer, trainer, or in a similar role.
• Strong knowledge of pedagogy that influences how you approach challenges, not just how you describe them.
• Experience helping users adopt software within a complex organisational setting.
• A personable, assured manner both in one-to-one conversations and when presenting to groups, along with strong writing skills and the ability to communicate effectively with both institutional leaders and frontline academics.
• Genuine commitment to the practice of teaching and learning; improving assessment should be a core purpose of the role.
• Ability to build trust with sceptical users through credibility, candour, and intellectual honesty rather than salesmanship.
• Comfort with difficult institutional environments and a preference for working through complexity rather than avoiding it.
• A personally meaningful connection to the mission of improving student learning outcomes.

Benefits and working conditions

Working at Cadmus means joining a small, globally distributed team that operates with a start-up pace and academic-level rigour. The role comes with substantial ownership and autonomy over your assigned institutions. You will be connected to a learning team that values pedagogy and a product team that actively seeks insights from the field. The position is remote-friendly, but relationship work is central, so regular interaction with academics should be expected.