Job Coach

About the Role

atWork Australia is focused on creating work opportunities that make a real difference. The organisation connects people and employers so both can succeed, and has been supporting people with disability, injury, health conditions, or other support needs since 2003.

This Job Coach position is ideal for someone who is empathetic, persistent, and motivated by helping others progress. You will join a team guided by Integrity, Compassion, Determination, and Thriving Together.

The role centres on helping clients grow in confidence, strengthen work-readiness, and move toward lasting employment. You’ll be able to see the direct effect of your support in the outcomes clients achieve.

Key Duties

• Encourage and coach clients through personalised activities that advance their employment goals.
• Partner with employers and the Employer Engagement team to match clients with appropriate vacancies.
• Support clients in securing long-term work and assist when they are at risk of employment loss.
• Work alongside internal teams and external organisations to connect clients with suitable services and programs.
• Keep records up to date and make sure all work aligns with compliance expectations.

Requirements

Previous experience in employment services is not required, as full training will be provided.

• Background in customer service or another client-facing role.
• Strong motivation to help people overcome obstacles.
• Clear communication skills and confidence dealing with a wide range of stakeholders.
• Ability to stay organised and perform well in a structured, target-focused environment.
• Valid driver’s licence.

Eligibility

Applicants must be Australian citizens or permanent residents at the time they apply.

Additional Information

This employer emphasises staff support and offers a range of benefits, including paid parental leave, growth opportunities, wellbeing support, and tools to help you succeed.

The workplace values diversity and welcomes applications from people with disability, including mental health conditions, people from culturally and linguistically diverse backgrounds, LGBTQI communities, veterans, carers, and Indigenous Australians. Recruitment adjustments can be arranged to meet accessibility needs.

Benefits

• 12 weeks of paid parental leave.
• Leadership development and career progression opportunities across MedHealth.
• Quarterly social events and recognition initiatives.
• Wellbeing support, including an Employee Assistance Program.
• Fitness Passport access.
• Salary packaging and the option to buy extra leave.
• All required tools and technology provided.