IT Support Specialist

Job Summary

This role is for a service-oriented IT Support Specialist who can assist employees with day-to-day technology needs, diagnose technical problems, and help keep systems running smoothly. The position focuses on resolving hardware, software, and network issues while supporting dependable IT operations across the organization.

Key Responsibilities

• Offer hands-on assistance for issues involving hardware, software, and network connectivity.
• Handle help desk requests and close user issues promptly and professionally.
• Set up, configure, and look after computers, printers, mobile devices, and other IT assets.
• Identify and fix problems related to operating systems, applications, email, and internet/network access.
• Administer user accounts, passwords, and permission settings.
• Record support cases, solutions, and any system changes or updates.
• Support software rollouts, version upgrades, and broader IT initiatives.
• Track IT equipment inventory and keep asset records current.
• Work in line with IT security standards and internal best practices.

Qualifications

• A bachelor’s degree in Information Technology, Computer Science, or a closely related discipline is preferred.
• Solid working knowledge of Windows-based operating systems and Microsoft Office tools.
• Good understanding of computer hardware, networking fundamentals, and troubleshooting methods.
• Strong interpersonal skills with a customer-first approach to support.
• Clear communication skills and the ability to explain technical issues simply.
• Strong analytical thinking and problem-solving ability.
• Capability to manage several support requests at the same time without losing accuracy.

Preferred Qualifications

• Prior exposure to IT support, technical support, or help desk environments is preferred.
• Experience with Active Directory, Microsoft 365, and ticketing platforms is an advantage.
• Familiarity with VPNs, networking concepts, and cybersecurity good practices is beneficial.
• Professional certifications such as CompTIA A+, Network+, or Microsoft credentials are considered a plus.