Inside Sales Officer

Role summary

We are seeking a motivated, target-focused Inside Sales Officer to join the commercial team in Abu Dhabi. In this position, you will play an important role in building early-stage sales activity, spotting new business opportunities, qualifying prospects, and turning them into accounts that generate revenue.

Key accountabilities

• Generate new business through outbound prospecting by phone, email, and virtual outreach.
• Assess incoming and outbound leads, then convert qualified prospects into sales opportunities and active accounts.
• Handle a small-touch B2B portfolio, with responsibility for activation, engagement, and growth through upselling.
• Run structured outreach efforts using several lead sources, including events, referrals, dormant accounts, and website enquiries.
• Work toward key performance measures such as lead response speed, conversion rates, and revenue per account.
• Keep Salesforce CRM records current and accurate, including activity logging and pipeline updates.
• Present and sell commercial offers, private fares, and incentive-based campaigns.
• Track recurring patterns such as customer objections, pricing concerns, and competitor activity, then share findings with internal stakeholders.
• Re-engage dormant accounts by reviewing past activity and reaching out with relevant targeted offers.
• Escalate larger opportunities to the Field Sales team with complete background information to support a smooth handover.
• Assist with new account onboarding, including access configuration and system enablement.

Qualifications and experience

• A bachelor’s degree in Business, Sales, or a related discipline is required.
• You should bring at least 4 years of experience in inside sales, B2B sales, or customer service.
• Practical experience in lead generation, lead nurturing, and deal conversion is essential.
• Experience using CRM tools is needed, with Salesforce preferred.
• Strong verbal and written communication, negotiation, and influencing abilities are important for success in this role.
• You should have solid commercial judgement and the ability to identify opportunities for revenue growth.

About the employer

Etihad Airways is the UAE’s national airline and a major global aviation brand. Operating from Abu Dhabi, the company connects travellers across continents and cultures while pursuing its Journey 2030 ambition to expand the fleet, grow the network, and develop people for the next phase of excellence.

Recruitment fraud notice

Applicants should be cautious of fake job offers from people or organisations pretending to represent the Etihad group. The company does not request personal details, bank information, or payment at any stage of recruitment. Interviews are completed in person or by video/telephone before any formal offer is made. Any request for money should be treated as fraudulent.