Hub & Station Coordinator OCC

Role overview

This position serves as the day-of-operations coordination point for ground activities across the airline network. The role is centered on keeping flights safe, efficient, and on schedule by aligning hubs, stations, airport authorities, and ground handling partners. It also supports turnaround performance, passenger service handling, disruption recovery, slot management, delay control, and overall operational continuity while ensuring procedures, service standards, and regulatory obligations are followed.

Responsibilities

• Act as the main contact between COCC, hubs, stations, airport authorities, and ground handling teams to keep operations aligned and ready.
• Work with station managers, ramp personnel, airport operations centers, and handling providers to monitor turnaround progress, ground support equipment availability, stand and gate assignments, and any operational limitations.
• Keep a live watch on daily flight activity, including departures, arrivals, delays, cancellations, diversions, and turnaround performance.
• Review operational delays, identify the underlying causes, assign the correct IATA delay codes, and support recovery and corrective action steps.
• Prioritize delayed departures, manage operations that are sensitive to slot timing, and coordinate turnaround compression measures where it is safe to do so.
• Oversee special handling needs such as VIP/VVIP travel, wheelchair services, unaccompanied minors, oversized baggage, live animals, and cargo-sensitive movements.
• Track passenger connections, coordinate gate holds when operationally justified, and assist with reaccommodation for missed connections, stranded passengers, hotel support, and transport arrangements.
• Coordinate with Passenger Control, Flight Planning, FMC, Crew Logistics, and Ground Operations teams to maintain continuity and support recovery planning during irregular operations.
• Monitor airport slot status, operational constraints, EOBT/AOBT/AIBT changes, and share aircraft status, crew updates, operational changes, and recovery plans with relevant stakeholders.
• Measure turnaround performance, ground-time variances, and handling inefficiencies, and escalate any risks that may affect schedule reliability.
• Prepare detailed shift handover reports to ensure complete situational awareness and seamless continuity between shifts.
• Support the OCC Shift Lead and Duty Manager with operational analysis, feasibility checks, and ground coordination during disruption management and recovery.

Requirements

• Bachelor’s degree is preferred.
• A valid Flight Dispatcher or Ground Dispatcher license is required.
• Working knowledge of IATA AHM is preferred.
• Strong MS Office skills are needed.
• English fluency is required.
• 2–3 years of experience in operational control is required.
• Experience in airline operational control is an added advantage.

Additional information

Location: Sharjah, Sharjah Emirate, United Arab Emirates

Employment type: Full-time, onsite

Work scope: The role covers real-time ground operation oversight, delay management, slot coordination, passenger support, disruption recovery, and shift handover continuity.

Qualifications

The preferred academic background is a bachelor’s degree, supported by a valid dispatcher license, familiarity with IATA AHM, strong computer proficiency, and fluency in English.

Experience

Applicants should bring 2 to 3 years of experience in operational control, with airline operational control experience considered beneficial.